Establishment of Framework for Mediation Service– External Conflict Resolution

Award Criteria

The Framework Agreement will establish a panel of suitably qualified mediation service providers from which the Independent Commission for Reconciliation and Information Recovery (ICRIR) may procure services during the framework term. No guarantee of work or minimum spend is provided. Call-off contracts will be awarded through mini-competition between framework suppliers. For each requirement, suppliers will be invited to submit a proposal and any applicable pricing information. Award decisions will be based on the criteria specified within the call-off documentation, taking account of the nature, complexity, expertise and value of the requirement. Framework pricing will be established through the initial procurement process and may be refined during call-off competitions where permitted by the framework terms.

Description

ICRIR wishes to establish a call-off framework/contract for the provision of independent external workplace mediation and conflict resolution services. The service will provide access to suitably qualified and experienced mediators to support the early resolution of workplace disputes, employee relations issues and conflict situations. The arrangement will operate on an as-required basis with no guarantee of work, enabling the organisation to access specialist mediation expertise only when required. The contract will support positive employee relations outcomes, reduce the risk of escalation into formal procedures, and provide value for money through a flexible, demand-led service model.

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