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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | ScotRail Trains Limited |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure with prior call for competition |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: |
| 14 November 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-03f5ae |
| Notice Reference: | 073972-2025 |
All 3 notices for this procurement, oldest first.
ScotRail Finance, Payroll and Customer Experience Services
ScotRail Customer Contact Centre
ScotRail Customer Contact Centre
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
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