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Awarded: ScotRail Customer Contact Centre | Teleperformance Ltd | WinAContract

Home ContractsScotRail Customer Contact Centre

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ScotRail Customer Contact Centre

WAC ID:120054

Private SectorTender noticeClosed32014L0025

Source:	Find a Tender Service (FTS)
Notice Type:	Tender notice
Buyer:	ScotRail Trains Limited
Main Category:	Services
Procurement Method:	Negotiated procedure with prior call for competition
Submission Methods:	Electronic submission

Tender Status:

Closed

Estimated Value (ex. VAT):

Not specified

Release Date:

1 March 2024

Application Deadline:

3 April 2024

Procurement ID (OCID):

ocds-h6vhtk-03f5ae

Notice Reference:

006727-2024

Procurement timeline

All 3 notices for this procurement, oldest first.

View full lifecycle →

Prior information / planning notice· 21 Aug 2023
ScotRail Finance, Payroll and Customer Experience Services
Tender notice· 1 Mar 2024Viewing
ScotRail Customer Contact Centre
UK7Contract details notice· 14 Nov 2025
ScotRail Customer Contact Centre

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

Teleperformance LtdGB-FTS-166599

Award status:

Active

Contracting Authority

Organisation

ScotRail Trains Limited

Submission Details

Description

SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sourcing procurement portal https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx Suppliers who are interested are required to submit a complete pre-qualification questionnaire by the stated deadline.

CPV Classifications4 codes — click to expand

79512000Business services: law, marketing, consulting, recruitment, printing and security

79500000Business services: law, marketing, consulting, recruitment, printing and security

79510000Business services: law, marketing, consulting, recruitment, printing and security

79511000Business services: law, marketing, consulting, recruitment, printing and security

Links & Documents

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Document pack· 1 file

Submission Portal or Information

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About ScotRail Trains Limited

Published contracts in the last 12 months

60

total contracts

£173.2m

total value

£21,653,125

average contract size

Typical categories

Petroleum products, fuel, electricity and other sources of energyTransport equipment and auxiliary products to transportationElectrical machinery, apparatus, equipment and consumables

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Application Deadline

3 April 2024

Closed

WAC Reference

WAC-120054

Updated daily

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