Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | ScotRail Trains Limited |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure with prior call for competition |
| Submission Methods: | Electronic submission |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 1 March 2024 |
| Application Deadline: | 3 April 2024 |
| Procurement ID (OCID): | ocds-h6vhtk-03f5ae |
| Notice Reference: | 006727-2024 |
All 3 notices for this procurement, oldest first.
ScotRail Finance, Payroll and Customer Experience Services
ScotRail Customer Contact Centre
ScotRail Customer Contact Centre
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
SRT invites prospective suppliers to participate in this procurement process for a fully managed customer contact centre. SRT is looking to procure contact centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to communicate with our customers. Suppliers can access the procurement documentation and the full scope of services via our e-sourcing procurement portal https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx Suppliers who are interested are required to submit a complete pre-qualification questionnaire by the stated deadline.
Document pack· 1 file
Published contracts in the last 12 months
49
total contracts
£173.2m
total value
£21,653,125
average contract size
Typical categories
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
3 April 2024
Closed
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →