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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | ScotRail Trains Ltd |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Planned |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: |
| 21 August 2023 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-03f5ae |
| Notice Reference: | 024538-2023 |
All 3 notices for this procurement, oldest first.
ScotRail Finance, Payroll and Customer Experience Services
ScotRail Customer Contact Centre
ScotRail Customer Contact Centre
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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ScotRail currently operates an out-sourced Shared Service Centre providing finance, payroll and customer service functions and is looking to engage the market and understand the capabilities of potential suppliers to provide these services in the future. This assessment will shape our strategy and tender documents for the future of our finance, payroll and customer service functions. ScotRail plan to go to the market to procure this in late 2023. Prospective suppliers who have the capacity and capability are asked to register an interest on the Public Contracts Scotland site and use the question and answer functionality to send a message indicating which Lot(s) they are noting interest for. ScotRail will engage with appropriate suppliers to help inform our strategy for the future of these services.
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