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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | NHS 24 |
| Main Category: | Services |
| Procurement Method: | Competitive procedure with negotiation |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 15 November 2024 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-03fb63 |
| Notice Reference: | 036965-2024 |
All 3 notices for this procurement, oldest first.
NHS 24 Contact Centre Customer Relationship Management System PIN
NHS 24 Contact Centre Customer Relationship Management System
NHS 24 Contact Centre Customer Relationship Management System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
Awarded to
| Award status: | Active |
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland. This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
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