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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | NHS 24 |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 8 September 2023 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-03fb63 |
| Notice Reference: |
All 3 notices for this procurement, oldest first.
NHS 24 Contact Centre Customer Relationship Management System PIN
NHS 24 Contact Centre Customer Relationship Management System
NHS 24 Contact Centre Customer Relationship Management System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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NHS 24 is exploring options for replacement information technology solutions to deliver functionality of IT systems generically known as Customer Relationship Management (CRM). This soft market test is being conducted to determine what solutions may be available, determine the scope of any future procurement to enable the delivery of a suitable replacement for NHS 24’s current CRM solution and to ascertain indicative costs. The information to be provided will help us better understand the current and developing market and to consider the way forward.
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