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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | NHS 24 |
| Main Category: | Services |
| Procurement Method: | Competitive procedure with negotiation |
| Submission Methods: | Electronic submission |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £28,000,000 |
| Release Date: | 8 December 2023 |
| Application Deadline: | 17 January 2024 |
| Procurement ID (OCID): | ocds-h6vhtk-03fb63 |
| Notice Reference: | 036209-2023 |
All 3 notices for this procurement, oldest first.
NHS 24 Contact Centre Customer Relationship Management System PIN
NHS 24 Contact Centre Customer Relationship Management System
NHS 24 Contact Centre Customer Relationship Management System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
The NHS 24 Digital Transformation Programme is exploring options for replacement of several of the information technology solutions used to deliver services to patients in Scotland. This document and procurement process are focused on finding solutions for an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely .
Document pack· 1 file
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Application Deadline
17 January 2024
Closed
Estimated Value
£28,000,000
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