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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | OFFICE OF RAIL AND ROAD |
| Main Category: | Services |
| Procurement Method: | Open procedure (above threshold) |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £6,000,000 |
| Release Date: | 27 January 2023 |
| Application Deadline: | 13 March 2023 |
| Procurement ID (OCID): | ocds-b5fd17-84302954-69bc-43e5-92f5-af59286b639a |
| Notice Reference: | f328f169-c4fb-463f-8bc6-d4eb750bfaf1-609443 |
View Original Notice
Access the full notice on the official portal
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service. Additional information: This requirement is advertised on Finder A Tender: https://www.find-tender.service.gov.uk/Notice/002457-2023?
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
13 March 2023
Closed
Estimated Value
£6,000,000
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