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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | OFFICE OF RAIL AND ROAD |
| Main Category: | Services |
| Procurement Method: | Open procedure (above threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £6,000,000 |
| Release Date: | 14 June 2023 |
| Application Deadline: | 13 March 2023 |
| Contract Start Date: | 21 May 2023 |
All 2 notices for this procurement, oldest first.
Rail Ombudsman Service
Rail Ombudsman Service
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
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Awarded to
| Award value: | £4,951,460 |
| Award decision date: | 21 June 2023 |
| Award status: | Active |
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service. Additional information: This requirement is advertised on Finder A Tender: https://www.find-tender.service.gov.uk/Notice/002457-2023?
Pipeline status
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Application Deadline
13 March 2023
Closed
Estimated Value
£6,000,000
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Book a free consultation →| Contract End Date: |
| 26 November 2028 |
| Contract Duration: | 5.6 years |
| Procurement ID (OCID): | ocds-b5fd17-84302954-69bc-43e5-92f5-af59286b639a |
| Notice Reference: | d426c9fd-5f4b-4a96-8ac8-e66faa5e41d6-653584 |