UK Public Sector Contracts & Tenders

HMRC intend to award a concession contract to a single supplier for the United Kingdom's Tobacco Track and Trace system, in support of the World Health Organization Protocol to Eliminate Illicit Trade in Tobacco Products. The UK currently has a supplier providing services to enable the continued tracking and tracing of tobacco products manufactured in or imported into the UK. The existing contract is expected to expire at the end of October 27, and HMRC intends to appoint a supplier to deliver the service on a replacement basis. The purpose of this Notice is to alert interested parties and gain interest. The intention is to award a concession contract with an anticipated duration of up to five years. The UK ratified the WHO Protocol to Eliminate Illicit Trade in Tobacco Products in 2018. The Protocol requires parties to implement an effective traceability system for tobacco products manufactured in or imported into their territory, taking account of regional specific requirements and international best practice. The UK system operates as a standalone national system and must also support specific arrangements for Northern Ireland in accordance with the Northern Ireland Protocol. The provider's main responsibilities are expected to include delivery of an end to end Tobacco Track and Trace service, including: - an ID issuer service, to ensure tobacco products manufactured in or imported into the UK are assigned a unique identifier; and - a data routing and repository service, to securely receive, validate, store and make available traceability data relating to tobacco products, accessible to HMRC and other authorised authorities. The service is expected to operate at national scale, support high volume transactional data, and meet applicable UK and international legislative requirements. The contract will be awarded under a concession model, with costs recovered from industry users rather than HMRC. HMRC may refine and further define the detailed requirements during the procurement process, including operational, technical, performance, security, and transition arrangements.

HM Revenue & Customs (HMRC) is delivering a market engagement session for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services. HMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services. HMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. The services HMRC may need could include, but aren't limited to: • Managed debt collection services • Debt collection agency services • Debt placement and allocation services • Debt segmentation and treatment strategy services • Customer contact and engagement services • Digital self-service repayment solutions • Affordability assessment services • Open Banking enabled repayment and affordability solutions • Data enrichment and tracing services • Debt analytics and predictive modelling services • Vulnerability identification and support services • Overseas debt recovery services • Business debt recovery services • Fraud, error and debt analytics services • Management information, reporting and performance analytics • Continuous improvement and debt recovery optimisation services These products/services are expected to be key enablers to deliver the following capabilities: • Recovery of Government debt in a fair, proportionate and compliant manner • Management of multiple debt collection agencies and recovery channels • Identification of the most appropriate treatment strategy for individual debtors • Improved ability to contact customers through data enrichment and tracing • Affordability and vulnerability assessment to support sustainable customer outcomes • Use of data, analytics and automation to improve recovery performance • Segmentation of debt portfolios based on risk, propensity to pay and customer circumstances • Provision of digital repayment channels and self-service options • Management of domestic and international debt recovery activity • Delivery of actionable management information and performance reporting • Support for debt prevention, early intervention and improved repayment outcomes • Continuous improvement, innovation and operational resilience • Compliance with relevant regulatory, security and data protection requirements • Flexible scaling of services to respond to changing debt volumes and customer demand HMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers. This engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience. Contract Overview: Contract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly. Contract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter. Procurement route: To be confirmed. A framework may be used, but other routes may be considered.

HMRC requires the provision of forensic analytical services that will support investigations into all operational areas of Hydrocarbon Oils criminality and fraud by providing expert testing/examination and reporting on a variety of exhibits, primarily but not limited to Diesel, Petrol and on similar and associated products. The service provider must possess, or be able to demonstrate, working towards achieving the current ISO/IEC 9001:2015, ISO/IEC 27001:2022, and ISO/IEC17025 certification, accredited by UKAS or a comparable body. The service provider will be required to identify and quantify any Government rebated fuel markers present in a sample of Oil provided by HMRC.

HM Revenue and Customs intends to award a call-off contract for the provision of business rates and surveying services to support the management of its estate. The requirement may include, but is not limited to, business rates advisory and management services, rating support, rating appeals and related activity under the relevant Check, Challenge and Appeal processes, together with surveying and strategic property advice to support the occupation, management and optimisation of HMRC's estate. The procurement is being undertaken as a call-off under Crown Commercial Service framework agreement RM6343 Estates Management Services 2, using an award with competition process. The procurement process has commenced under RM6343 and the next stage of the award with competition process is expected to be issued in late July 2026