UK Public Sector Contracts & Tenders

HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services. HMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services. HMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. The services HMRC may need could include, but aren't limited to: • Managed debt collection services • Debt collection agency services • Debt placement and allocation services • Debt segmentation and treatment strategy services • Customer contact and engagement services • Digital self-service repayment solutions • Affordability assessment services • Open Banking enabled repayment and affordability solutions • Data enrichment and tracing services • Debt analytics and predictive modelling services • Vulnerability identification and support services • Overseas debt recovery services • Business debt recovery services • Fraud, error and debt analytics services • Management information, reporting and performance analytics • Continuous improvement and debt recovery optimisation services These products/services are expected to be key enablers to deliver the following capabilities: • Recovery of Government debt in a fair, proportionate and compliant manner • Management of multiple debt collection agencies and recovery channels • Identification of the most appropriate treatment strategy for individual debtors • Improved ability to contact customers through data enrichment and tracing • Affordability and vulnerability assessment to support sustainable customer outcomes • Use of data, analytics and automation to improve recovery performance • Segmentation of debt portfolios based on risk, propensity to pay and customer circumstances • Provision of digital repayment channels and self-service options • Management of domestic and international debt recovery activity • Delivery of actionable management information and performance reporting • Support for debt prevention, early intervention and improved repayment outcomes • Continuous improvement, innovation and operational resilience • Compliance with relevant regulatory, security and data protection requirements • Flexible scaling of services to respond to changing debt volumes and customer demand HMRC is at an early stage of considering delivery and procurement options. No decision has been made on the future commercial model, procurement route, contract term, lotting structure or number of suppliers. This engagement is focused on social value, however HMRC may run further pre-market engagement on other topics in the future, for example delivery model, commercial/fee model, lotting, AI & technology, transition planning, vulnerability identification and management or supply-chain resilience. Contract Overview: Contract value: The estimated values within this notice are indicative only and based on a maximum possible term currently being considered. The final estimated value will depend on the confirmed contract duration, scope, delivery model and internal approvals. If HMRC elects to place a shorter contract, the estimated value is expected to reduce accordingly. Contract term: Maximum contract term currently being considered: up to 8 years, although the final term may be shorter. Procurement route: To be confirmed. A framework may be used, but other routes may be considered.

His Majesty's Revenue and Customs (HMRC) is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK's public services, and help families and individuals with targeted financial support. HMRC's Transformation Roadmap sets a clear vision for the future tax and customs system, which envisages greater automation, increasing intermediation and integrating tax with the processes and systems taxpayers use in their everyday lives. To support this ambition, HMRC is seeking to explore, develop and test ideas with industry on how the payments, banking and fintech ecosystems could enable a simpler, more automated and customer‑focused tax system. This will be delivered through co‑created, innovation‑led PoCs to safely test emerging data and fintech capabilities, enable rapid learning, and generate evidence to support informed horizon scanning and decision making. We are inviting suppliers to participate in a pre-market engagement exercise, to gather insights into a potential automating Income Tax Self Assessment (ITSA) Innovation Proof of Concept (PoC). If pursued, this PoC will seek to test improvements in close to real-time categorisation and calculation of tax liabilities, using advancements in transaction data and better integrations between payment system actors. It aims to go beyond what can be done in current accounting software. The list of non-exhaustive services under consideration are as follows: - A working PoC model developed and demonstrated in supplier(s) test / sandbox environment which tests how synthetic transactions can be: -- produced or captured (automatically, manually or via a hybrid approach) -- transferred to accounting software -- coordinated and used by accounting software to calculate tax liabilities across multiple income and expense streams -- transferred to HMRC via existing infrastructure (e.g. Making Tax Digital APIs) - Uses realistic supplier-generated synthetic data for two HMRC defined personas. - Demonstrates model impact on HMRC defined transactions which are commonly mis-categorised; mis-apportioned; have unclear gross / net settlements. - Sufficient build and operational detail to demonstrate end-to-end feasibility, rather than solely conceptual designs or options appraisals. These products/services are expected to be key enablers to delivering the following capabilities: - Tax system simplification - Upstream compliance - Customer financial clarity and cash-flow management - Business systems integration - End-to-end data propagation - API handling HRMC are considering phasing this procurement into the following: (1) preparation; (2) build; (3) test and evaluation with conditional progression to build phase subject to agreed success criteria. Phase 1: Preparation (8 weeks): - Supplier generation of robust realistic synthetic payment data (assured by HMRC) - Supplier evaluation plan including impact metrics - Baseline of synthetic payment data established - System design blueprint of proposed working model Phase 2: Build (12 weeks): - Design sprints including extensive records, resulting in the working technical demonstrator.  - Model must be developed and demonstrated in supplier(s) test / sandbox environment using agreed synthetic data Phase 3: Test and evaluation (6 weeks testing, 6 weeks evaluation): - Test of the technical demonstrator by the supplier(s) and HMRC, against agreed metrics - Evaluation reports of the technical demonstrator, including scalability and re-use recommendations  This PoC approach is focused on structured discovery and learning. It is not a commitment to implement a specific solution, technical design, or live service.

Under the Proceeds of Crime Act 2002 HMRC has the right to seize cash or goods it has reasonable grounds to suspect are the proceeds of crime, are intended for use in unlawful conduct or are otherwise recoverable property. HMRC has an obligation to ensure that any seized monies are transferred to an Interest Banking Account as soon as possible. The main objectives of the contract are to: • Provide a cost-effective Service for the collection and delivery of seized cash, cheques and goods. • Guarantee the security of seized cash/cheques/goods whilst in the possession of the Supplier. • Minimise health and safety risks to both the Customer and the Supplier involved in the collection, delivery and transportation of seized cash/goods and cheques. A supplier is required to ensure the successful transfer of seized cash, cheques and goods from agreed HMRC collection points to appropriate banking institutions via the following core services: • Cash in Transit (CIT) service (ad hoc collections) • Scheduled Service (scheduled collections) • High Risk High Value (HRHV) service (collections valued >£100k)

HMRC requires the provision of forensic analytical services that will support investigations into all operational areas of Hydrocarbon Oils criminality and fraud by providing expert testing/examination and reporting on a variety of exhibits, primarily but not limited to Diesel, Petrol and on similar and associated products. The service provider must possess, or be able to demonstrate, working towards achieving the current ISO/IEC 9001:2015, ISO/IEC 27001:2022, and ISO/IEC17025 certification, accredited by UKAS or a comparable body. The service provider will be required to identify and quantify any Government rebated fuel markers present in a sample of Oil provided by HMRC.

HM Revenue and Customs intends to award a call-off contract for the provision of business rates and surveying services to support the management of its estate. The requirement may include, but is not limited to, business rates advisory and management services, rating support, rating appeals and related activity under the relevant Check, Challenge and Appeal processes, together with surveying and strategic property advice to support the occupation, management and optimisation of HMRC's estate. The procurement is being undertaken as a call-off under Crown Commercial Service framework agreement RM6343 Estates Management Services 2, using an award with competition process. The procurement process has commenced under RM6343 and the next stage of the award with competition process is expected to be issued in late July 2026

His Majesty's Revenue and Customs (HMRC) requires the provision of a scanning service for evidential material.

HMRC is undertaking preliminary market engagement to better understand the current market capability, service models, technologies, commercial approaches and future innovation available for the provision of a multi channel customer communications platform. The engagement is intended to inform HMRC's future commercial strategy and potential procurement approach. It does not constitute a call for competition, procurement exercise, pre-qualification process or commitment to procure any goods or services. Participation in this engagement will not provide any advantage or disadvantage in any future procurement process. Background HMRC currently uses email and mobile messaging channels, including SMS, RCS Basic and RCS, to communicate with customers through a Communications Platform as a Service solution. The service supports over 550 million inbound and outbound communications annually, covering both transactional and campaign-based communications. The service includes customer preference management, profile management and contact history capabilities, together with integrations across HMRC's broader technology estate. HMRC wishes to engage with suppliers to understand current market capabilities and emerging developments that could support future requirements in customer communications, engagement, automation and channel management. Objectives of Market Engagement HMRC intends to use this market engagement to: • Validate whether Communications Platform as a Service (CPaaS) remains the most appropriate market model. • Understand available delivery models and platform architectures. • Assess supplier capability, experience and market maturity. • Understand future technology roadmaps and innovation opportunities. • Explore approaches to AI, automation and communications optimisation. • Understand integration options and interoperability with enterprise systems. • Explore customer preference management and customer profile capabilities. • Understand security, accessibility and compliance approaches. • Understand pricing and commercial models. • Better understand transition, onboarding and exit approaches for services of HMRC's scale. Indicative Scope HMRC is interested in receiving information regarding services and capabilities including: 1. Communications Channels • Email • SMS • RCS Basic • Rich Communication Services (RCS) • Emerging and future customer communication channels • Multi-channel communication orchestration and journey management 2. Customer Communications Platform • Campaign management • Template and content management • Communications deployment and scheduling • Traffic management and throughput controls • Reporting and analytics • Customer profile management • Preference management • Customer-facing preference portals 3. Platform Integration • APIs • Event-driven integrations • Webhooks • Batch and file transfer interfaces • Enterprise integration patterns 4. Security and Compliance • Data residency and sovereignty • Identity and access management • Fraud prevention • Auditability and assurance • Accessibility compliance • Data retention and deletion controls 5. Service Delivery • Service management • Performance management • Testing environments • Service transition • Exit management • Training and adoption support 6. Commercial Models • Licensing models • Service charging mechanisms • Transactional charging models • Pricing review mechanisms and value for money approaches All requirements remain subject to change following market engagement findings. Market Engagement Questions HMRC may invite suppliers to provide information covering topics including: 1. Service and Market Capability • Market positioning, scale and experience. • Comparable public and private sector customers. • Native and third-party channel support. • Unified platform capabilities. • Future channel roadmap. 2. Innovation and AI • Innovation approaches. • Continuous improvement models. • AI capabilities. • AI governance and assurance controls. 3. Customer Communications Management • Template management. • Personalisation. • Journey orchestration. • Rich content support. • Engagement tracking and analytics. 4. Deployment and Throughput • Traffic prioritisation. • Throughput management. • Burst capacity handling. • Communication scheduling and suppression controls. 5. Data and Reporting • Customer profile management. • Contact history management. • Reporting and analytics capabilities. • Data lifecycle management. 6. Preference Management • Subscription management. • Customer preference portal capabilities. • Authentication and customer identity controls. 7. Security and Accessibility • Security certifications. • Data protection controls. • Fraud detection and prevention. • Accessibility standards and testing approaches. 8. Transition and Commercial Models • Migration methodologies. • Service transition timescales. • Exit planning. • Pricing and charging models. • Licensing approaches. These topics are intended to inform HMRC's understanding of current market capability and future options and should not be interpreted as final requirements. Participation HMRC may engage suppliers through one or more of the following methods: • Written responses. • Supplier questionnaires. HMRC will conduct engagement activities in a transparent and equitable manner and will ensure that no supplier receives an unfair advantage from participation. Important Information • This notice is issued solely for market engagement purposes. • No procurement procedure has commenced. • No contract will be awarded as a result of this market engagement. • Participation is voluntary. • Suppliers that do not participate will not be excluded from any future procurement. • Any future procurement will be advertised separately through the appropriate procurement channels.