In-Cell Services

Award outcome

Description

SPS has undertaken an active role in promoting the use of digital technology within its operational Establishments. SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting and is seeking opportunities to develop this further. In addition, one of the SPS’s Digital Strategy’s objectives is to enhance the digital skills of its staff group and move away from various transaction activities that take up a considerable amount of their time. SPS staff still rely extensively on paper-based systems for managing basic day-to-day activities. Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from both of these user group(s) in order to accept new ways of working. It should be noted that the overall solution is split into two key aspects – the operating system and access device. The required device is still being established by the internal project group but SPS seeks options that are being utilised from the marketplace (this can be more than one). As a result of the above, the SPS is intending to issue a tender activity for a supplier to install and manage an in-cell system to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selection, PPC balance, staff messaging and notice board). SPS does not seek a platform that is a "design and development solution" or an "agile development solution" as it should be well established. However, SPS would seek to expand modules as required via the supplier and have the ability to add 3rd party modules (such as education modules) as appropriate during the contract term. SPS expects to commence a period of market sounding in the coming weeks to provide and obtain information regarding potential solutions. All suppliers interested in participating in market sounding should note interest in this PIN notice.

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