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PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)

WAC ID:97841

Public SectorPipeline / planningPre-tender32014L0024

Source:	Find a Tender Service (FTS)
Notice Type:	Pipeline / planning
Buyer:	Corporate Officers of the House of Lords and House of Commons
Main Category:	Services
Procurement Method:	—
Tender Status:	Pre-tender
Estimated Value (ex. VAT):	Not specified
Release Date:	24 May 2024
Application Deadline:	—
Procurement ID (OCID):	ocds-h6vhtk-046a4d

Procurement timeline

All 2 notices for this procurement, oldest first.

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Prior information / planning notice· 24 May 2024Viewing
PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)
Contract award notice· 10 Jan 2025
Contact Centre as a Service

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

KERV EXPERIENCE LIMITEDGB-FTS-134655

Award status:

Active

Contracting Authority

Organisation

Corporate Officers of the House of Lords and House of Commons

Description

PI1301686 - Managed Contact Centre for Call Management. Early Market Engagement opportunity. Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models, For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution.