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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Planning update |
| Buyer: | Home Office |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 25 August 2026 |
| Application Deadline: | 9 October 2026 |
| Contract Start Date: | 10 June 2029 (Estimated) |
| Contract End Date: | 10 June 2039 (Estimated) |
| Contract Duration: | 10.2 years |
| Procurement ID (OCID): | ocds-h6vhtk-052777 |
| Notice Reference: | 080839-2026 |
All 32 notices for this procurement, oldest first.
Provision of Asylum Accommodation and Support Services
Provision of Asylum Accommodation and Support Services
Provision of Asylum Support and Accommodation Services
Provision of Accommodation and Wraparound Services for Asylum Support and Accommodation Programme (ASAP)
Provision of Audit & Assurance Services for Asylum Support and Accommodation Programme (ASAP)
Provision of Service User Assistance Services for Asylum Support and Accommodation Programme (ASAP)
Provision of Transport Services for Asylum Support and Accommodation Programme (ASAP)
Provision of Wellbeing and Safeguarding Services for Asylum Support and Accommodation Programme (ASAP)
Provision of Asylum Support and Accommodation Services
Provision of Asylum Support and Accommodation Services
Provision of Asylum Support and Accommodation Services
Provision of Accommodation and Wraparound Services for Future Asylum Contracts Tranformation (FACT)
Provision of Transport Services for Future Asylum Contracts Transformation (FACT)
Provision of Service User Assistance Services for Future Asylum Contracts Transformation (FACT)
Provision of Audit & Assurance Services for Future Asylum Contracts Transformation (FACT)
Provision of Asylum Support and Accommodation Services
Provision of Accommodation and Wraparound Services for Future Asylum Contracts Tranformation (FACT)
Provision of Transport Services for Future Asylum Contracts Transformation (FACT)
Provision of Service User Assistance Services for Future Asylum Contracts Transformation (FACT)
Provision of Audit & Assurance Services for Future Asylum Contracts Transformation (FACT)
Provision of Asylum Support and Accommodation Services
Provision of Accommodation and Wraparound Services for Future Asylum Contracts Tranformation (FACT)
Provision of Transport Services for Future Asylum Contracts Transformation (FACT)
Provision of Service User Assistance Services for Future Asylum Contracts Transformation (FACT)
Provision of Audit & Assurance Services for Future Asylum Contracts Transformation (FACT)
Provision of Asylum Support and Accommodation Services
Provision of Asylum Support and Accommodation Services
Service User Assistance Services (SUAS)
Service User Assistance Services (SUAS)
Provision of Asylum Support and Accommodation Services
Service User Assistance (SUA)
Service User Assistance (SUA)
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Summary of changes to the UK2 Notice: 1. Service name updated from Service User Assistance Services (SUAS) to Service User Assistance (SUA), with no change to the underlying scope. 2. RFI 1 launch date updated from the previous early August position to the latest indicative date of 1 September 2026. 3. Virtual Industry Day added/updated to the latest indicative date of 7 September 2026. RFI access process clarified so suppliers with a countersigned NDA will receive access through the Jaggaer RFI event, with access provided at the same time.
Update: The name of the proposed service has changed from Service User Assistance Services (SUAS) to Service User Assistance (SUA). This is a change in name only. This market engagement continues the engagement previously undertaken under Notice Identifier 2026/S 000-061362 and Procurement Identifier (OCID) ocds-h6vhtk-052777, following the decision to procure Service User Assistance (SUA) separately from the wider Future Asylum Contracts Transformation (FACT) procurement. The Authority is seeking market feedback on the proposed SUA. SUA is anticipated to provide a national, multi-channel support service for asylum Service Users, which may include: • advice and guidance; • eligibility support and form-completion assistance; • issue and complaint reporting; • safeguarding identification and escalation; • language support; • local signposting; • digital and/or portal-enabled support; • management information; and • Service User experience insight. The service may require suppliers to provide or support helpline, webchat, assisted digital, self-service portal and/or other digital channels, with appropriate alternative routes for Service Users who are unable to self-serve. SUA may also be required to support Service Users. For the purposes of this Preliminary Market Engagement (PME) Notice, the estimated contract value has been listed as £0. This is a placeholder and does not reflect the anticipated value of the contract.
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Application Deadline
9 October 2026
46 days left
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