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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | National Highways Limited |
| Main Category: | — |
| Procurement Method: | Direct award |
| Method Rationale: | MUS can only be offered by Microsoft Ltd, as it contains proprietary Microsoft content and services, and these services are required to meet NH’s specific business needs. These services are further described above. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 18 August 2026 |
| Application Deadline: |
All 3 notices for this procurement, oldest first.
UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D
UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D
ITEP1221 - Microsoft Unified Support Renewal 2026-2027
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Awarded to
| Award status: | Active |
The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: • vendor-level support for Microsoft 365 • Teams • Exchange Online, Dynamics 365, Azure • On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents.
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| Procurement ID (OCID): | ocds-h6vhtk-06d881 |
| Notice Reference: | 078384-2026 |