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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | National Highways Limited |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Method Rationale: | Microsoft being the only supplier capable of providing these service“ Evidence supporting reliance on Section 41 and Schedule 5 ("Only One Supplier") will be retained within the procurement file to support transparency, assurance and audit requirements”. National Highways requires direct vendor support from Microsoft for escalation of complex incidents, access to proprietary product engineering teams, platform-specific advisory services, proactive service assessments and security-related support activities. These services can only be provided by Microsoft and cannot be replicated by third-party resellers, systems integrators or managed service providers. |
Awarded to
| Award value: | £616,005 |
| Award status: | Pending |
The Commercial & Procurement Strategy (CPS) sets out procurement for a Business As Usual (BAU) annual contract renewal for Microsoft Unified Support (MUS) for one year from August 2026. This is a continuation of an existing Microsoft vendor support arrangement. It is not a new technology initiative, new product build, new service design, or request for DTC solutioning. Requirement Overview National Highways relies on MUS to support business-critical Microsoft services and complex incidents across the organisation. MUS provides: • vendor-level support for Microsoft 365 • Teams • Exchange Online, Dynamics 365, Azure • On-premises infrastructure Without renewal National Highways would lose direct vendor support for complex incidents.
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Book a free consultation →| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 31 July 2026 |
| Application Deadline: | — |
| Contract Start Date: | — |
| Contract End Date: | — |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-06d881 |
| Notice Reference: | 072583-2026 |
All 3 notices for this procurement, oldest first.
UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D
UK5 - Transparency Notice-Microsoft Unified Support Renewal 2026-2027 D
ITEP1221 - Microsoft Unified Support Renewal 2026-2027
View Original Notice
Access the full notice on the official portal