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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Northern Ireland Assembly Commission |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 28 July 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-0677f9 |
| Notice Reference: | 071236-2026 |
All 5 notices for this procurement, oldest first.
Provision of an IT Service Management (ITSM) Solution
Provision of an IT Service Management (ITSM) Solution
Provision of an IT Service Management (ITSM) Solution
Provision of an IT Service Management (ITSM) Solution
Provision of an IT Service Management (ITSM) Solution
View Original Notice
Access the full notice on the official portal
Awarded to
| Award status: | Active |
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
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