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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender update |
| Buyer: | Northern Ireland Assembly Commission |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Open |
| Estimated Value (ex. VAT): | £419,000 |
| Estimated Value (inc. VAT): | £502,800 |
| Release Date: | 9 April 2026 |
| Application Deadline: | 28 April 2026 |
| Enquiry Deadline: | 17 April 2026 |
| Procurement ID (OCID): | ocds-h6vhtk-0677f9 |
| Notice Reference: | 032423-2026 |
All 3 notices for this procurement, oldest first.
Provision of an IT Service Management (ITSM) Solution
Provision of an IT Service Management (ITSM) Solution
Provision of an IT Service Management (ITSM) Solution
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The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
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Pipeline status
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Application Deadline
28 April 2026
Closed
Estimated Value
£419,000
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