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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency |
| Main Category: | Services |
| Procurement Method: | Award under framework |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 24 June 2026 |
| Application Deadline: | — |
| Contract Start Date: | — |
All 6 notices for this procurement, oldest first.
Single Service Centre (SSC) - New contract with effect from Nov 2026
New Citizen Experience Contact Centre Contract(s) for BAU & Surge requirements
Single Service Centre
Single Service Centre
Single Service Centre
Single Service Centre
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Awarded to
| Award value: | £143,600,000 |
| Award decision date: | — |
| Award status: | Pending |
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.
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| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-051a65 |
| Notice Reference: | 059321-2026 |