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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Planning update |
| Buyer: | Driver and Vehicle Standards Agency |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | £3,500,000 |
| Estimated Value (inc. VAT): | £4,200,000 |
| Release Date: | 18 June 2026 |
| Application Deadline: | — |
All 2 notices for this procurement, oldest first.
DVSA contact centre additional capacity - Call Surges
DVSA contact centre additional capacity - Call Surges
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The current contract has been extended in accordance with its terms, and this notice has been updated to reflect that position. Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is no guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this.
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
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Estimated Value
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Book a free consultation →| Contract Start Date: |
| 18 July 2027 (Estimated) |
| Contract End Date: | 18 July 2030 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-05159b |
| Notice Reference: | 057358-2026 |