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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Govia Thameslink Railway Limited |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Active |
| Estimated Value (ex. VAT): |
| £1,920,000 |
| Estimated Value (inc. VAT): | £1,920,000 |
| Release Date: | 24 April 2026 |
| Application Deadline: | 22 May 2026 |
| Enquiry Deadline: | 24 April 2026 |
| Contract Start Date: | 29 September 2026 (Estimated) |
| Contract End Date: | 30 September 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-068a59 |
| Notice Reference: | 037411-2026 |
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The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels. These platforms will enable GTR to: •Deliver more relevant and personalised customer communications. •Run data-driven, targeted campaigns that increase engagement and spend. •Gain real-time insight into customer behaviour to improve campaign effectiveness. Simplify planning, execution, and optimisation across channels, replacing fragmented tools The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure. For more information about this opportunity, please visit the eSourcing portal at: https://goviathameslinkrailway.delta-esourcing.com/tenders/UK-UK-London:-Customer-Relation-Management-software-development-services./7V569ERAK2 To respond to this opportunity, please click here: https://goviathameslinkrailway.delta-esourcing.com/respond/7V569ERAK2
Document pack· 1 file
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Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
22 May 2026
28 days left
Estimated Value
£1,920,000
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