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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | THE GUINNESS PARTNERSHIP LIMITED |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 15 April 2026 |
| Application Deadline: | — |
| Contract Start Date: | — |
All 3 notices for this procurement, oldest first.
Out of Hours Contact Centre Service
Out of Hours Contact Centre Service
Out of Hours Contact Centre Services
View Original Notice
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Awarded to
| Award value: | £805,000 |
| Award decision date: | — |
| Award status: | Pending |
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat
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| — |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-05f4dc |
| Notice Reference: | 034200-2026 |