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| Source: | Find a Tender Service (FTS) |
| Buyer: | THE GUINNESS PARTNERSHIP LIMITED |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 15 April 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-05f4dc |
| Notice Reference: | 034200-2026 |
View Original Notice
Access the full notice on the official portal
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat
Published contracts in the last 12 months
129
total contracts
£4158.7m
total value
£96,712,911
average contract size
Typical categories
Water Safety: Risk Assessments and Monitoring and Remedials
THE GUINNESS PARTNERSHIP LIMITED · WAC-546208
Mechanical, Electrical, and Plumbing Servicing and Capital Works
THE GUINNESS PARTNERSHIP LIMITED · WAC-508978
Servicing, Maintenance and Installation of Gas Heating Systems
THE GUINNESS PARTNERSHIP LIMITED · WAC-444711
Pipeline status
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