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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | THE GUINNESS PARTNERSHIP LIMITED |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award status: | Active |
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls. It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Published contracts in the last 12 months
136
total contracts
£1063.9m
total value
£32,238,761
average contract size
Typical categories
Mechanical & Electrical, and Plumbing Servicing and Capital Works
THE GUINNESS PARTNERSHIP LIMITED · WAC-641335
Provision of Facilities Management & Associated Services
THE GUINNESS PARTNERSHIP LIMITED · WAC-639483
Mechanical & Electrical, and Plumbing Servicing and Capital Works
THE GUINNESS PARTNERSHIP LIMITED · WAC-638063
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
19 January 2026
Closed
Estimated Value
£1,104,250
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| Estimated Value (inc. VAT): | £1,325,100 |
| Release Date: | 12 December 2025 |
| Application Deadline: | 19 January 2026 |
| Contract Start Date: | 30 June 2026 (Estimated) |
| Contract End Date: | 30 June 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-05f4dc |
| Notice Reference: | 082491-2025 |
All 3 notices for this procurement, oldest first.
Out of Hours Contact Centre Service
Out of Hours Contact Centre Service
Out of Hours Contact Centre Services
View Original Notice
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