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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Stonewater Ltd |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
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| Release Date: | 25 February 2026 |
| Application Deadline: | — |
| Contract Start Date: | — |
| Contract End Date: | — |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-05ddca |
| Notice Reference: | 016755-2026 |
All 2 notices for this procurement, oldest first.
Out of Hours Call Handling Service – 00267-CX
Out of Hours Call Handling Service – 00267-CX
View Original Notice
Access the full notice on the official portal
Awarded to
| Award decision date: | — |
| Award status: | Pending |
Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1017089864
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