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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Stonewater Ltd |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £260,000 |
| Estimated Value (inc. VAT): | £260,000 |
| Release Date: | 10 November 2025 |
| Application Deadline: | 12 December 2025 |
| Enquiry Deadline: | 21 November 2025 |
| Procurement ID (OCID): | ocds-h6vhtk-05ddca |
| Notice Reference: | 072442-2025 |
All 2 notices for this procurement, oldest first.
Out of Hours Call Handling Service – 00267-CX
Out of Hours Call Handling Service – 00267-CX
View Original Notice
Access the full notice on the official portal
Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./NXM72JE5R8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NXM72JE5R8
Document pack· 1 file
Published contracts in the last 12 months
11
total contracts
£1.3m
total value
£213,000
average contract size
Typical categories
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
12 December 2025
Closed
Estimated Value
£260,000
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