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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Westminster City Council |
| Main Category: | Services |
| Procurement Method: | Below threshold - open competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 11 February 2026 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-05f0f4 |
| Notice Reference: | 012169-2026 |
All 4 notices for this procurement, oldest first.
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
View Original Notice
Access the full notice on the official portal
Awarded to
| Award status: | Active |
Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
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