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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender update |
| Buyer: | Westminster City Council |
| Main Category: | Services |
| Procurement Method: | Below threshold - open competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £99,000 |
| Estimated Value (inc. VAT): | £118,800 |
| Release Date: | 10 December 2025 |
| Application Deadline: | 7 January 2026 |
| Enquiry Deadline: | 19 December 2025 |
| Award Criteria: | Relevant experience and track record (20%) Methodology and approach (10%) Team capability and capacity (10%) Delivering diagnostics for savings (15%) Ongoing tailoring (10%) Social Value and Responsible Procurement (5%) |
| Procurement ID (OCID): | ocds-h6vhtk-05f0f4 |
| Notice Reference: | 081598-2025 |
All 4 notices for this procurement, oldest first.
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
View Original Notice
Access the full notice on the official portal
Awarded to
| Award status: | Active |
Relevant experience and track record (20%) Methodology and approach (10%) Team capability and capacity (10%) Delivering diagnostics for savings (15%) Ongoing tailoring (10%) Social Value and Responsible Procurement (5%)
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience. For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
Document pack· 1 file
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
7 January 2026
Closed
Estimated Value
£99,000
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