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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | The Police and Crime Commissioner for Humberside |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Method Rationale: | Please refer to the Procurement Act 2023 - Schedule 5 Additional or repeat goods, services or works The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 16 July 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-055900 |
| Notice Reference: | 040534-2025 |
All 3 notices for this procurement, oldest first.
Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
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Awarded to
| Award status: | Active |
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
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