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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | The Police and Crime Commissioner for Humberside |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 4 July 2025 |
| Application Deadline: | — |
| Contract Start Date: | — |
| Contract End Date: | — |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-055900 |
| Notice Reference: | 037429-2025 |
All 3 notices for this procurement, oldest first.
Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £329,352.84 |
| Award decision date: | — |
| Award status: | Pending |
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
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