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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender update |
| Buyer: | HM Revenue & Customs |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £500,000,000 |
| Estimated Value (inc. VAT): | £600,000,000 |
| Release Date: | 29 May 2025 |
| Application Deadline: | 23 June 2025 |
| Procurement ID (OCID): | ocds-h6vhtk-05085d |
| Notice Reference: | 028620-2025 |
All 6 notices for this procurement, oldest first.
HMRC Contact Centre as a Service
HMRC Contact Centre as a Service (CCaaS) Procurement
HMRC Contact Centre as a Service (CCaaS) Procurement
HMRC Contact Centre as a Service (CCaaS) Procurement
HMRC Contact Centre as a Service (CCaaS)
HMRC Contact Centre as a Service (CCaaS)
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Award criteria section amended for completeness.
HMRC is seeking an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. This update marks the next step in the programme, the formal launch of the procurement. Key Information The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation
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Application Deadline
23 June 2025
Closed
Estimated Value
£500,000,000
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