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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Isle of Wight Council |
| Main Category: | Goods |
| Procurement Method: | Other - |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £196,526.47 |
| Release Date: | 28 April 2025 |
| Application Deadline: | 10 January 2025 |
| Contract Start Date: | 18 May 2025 |
| Contract End Date: | 29 September 2028 |
| Contract Duration: | 3.4 years |
| Procurement ID (OCID): | ocds-b5fd17-a39c2351-30f6-4469-b05b-11c23768ce75 |
| Notice Reference: | 017c0004-f3f7-41ce-93fb-7e5066987faf-842596 |
All 2 notices for this procurement, oldest first.
Contact Centre Solution
Contact Centre Solution
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £196,526.47 |
| Award decision date: | 27 April 2025 |
| Award status: | Active |
Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. Additional information: Please note that the call-off contract is a mix of both supplies and services. Call off contract following further competition via Network Services 3 Framework (CCS RM6116). Commencement date 19 May 2025, go live date expected to be 30 September 2025 with support and maintenance from this date until 29 September 2028. The option for 2 x 12-month extensions is possible at the sole discretion of the Authority, meaning the final possible contract date is 29 September 2030. The cost set out relates to the 3 year initial term only. The whole potential life cost depending on CPI for years 4 and 5 could be approx. £307,810.79 (an additional £111,284.32).
Published contracts in the last 12 months
197
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Pipeline status
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Application Deadline
10 January 2025
Closed
Estimated Value
£196,526.47
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