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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | OFFICE OF RAIL AND ROAD |
| Main Category: | Services |
| Procurement Method: | Open procedure (below threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £60,000 |
| Release Date: | 29 April 2022 |
| Application Deadline: | 31 March 2022 |
| Contract Start Date: | 10 April 2022 |
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Awarded to
| Award value: | £52,000 |
| Award decision date: | 10 April 2022 |
| Award status: | Active |
The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs. Additional information: This tender closes on 31/03/2022 at 5pm. All communication must be made via the portal (joining instructions attached)
Pipeline status
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Application Deadline
31 March 2022
Closed
Estimated Value
£60,000
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Book a free consultation →| Contract End Date: |
| 31 March 2024 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-b51da88f-470f-4576-877c-4f17577b59bb |
| Notice Reference: | ad452e9b-63dd-4a3e-9cce-86768780dd87-533231 |