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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | Portsmouth Water |
| Main Category: |
| Services |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | £10,000,000 |
| Release Date: | 12 October 2022 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-037537 |
| Notice Reference: | 028757-2022 |
All 3 notices for this procurement, oldest first.
CRM & Billing System
CRM & Billing System
CRM & Billing System
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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Awarded to
| Award status: | Active |
Portsmouth Water is seeking to undertake the implementation of a hosted replacement Customer Relationship Management (CRM) and billing system. This will revolutionise our relationship with our customers, providing the capability to present insightful data to customers and deliver superior service levels. Most importantly, the delivery of the new CRM system capable of leveraging smart metering capabilities, is a critical enabler for realising the benefits of rolling out smart metering in Portsmouth Water’s supply area to meet our water resources challenges.
Published contracts in the last 12 months
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Estimated Value
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