Loading page content…
Loading page content…
| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | OFFICE OF RAIL AND ROAD |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 26 January 2023 |
| Application Deadline: | 13 March 2023 |
| Procurement ID (OCID): | ocds-h6vhtk-0352a7 |
| Notice Reference: | 002457-2023 |
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
Document pack· 1 file
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
13 March 2023
Closed
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →