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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | OFFICE OF RAIL AND ROAD |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award value: | £30,000 |
| Award decision date: | 4 April 2023 |
| Award status: | Active |
This is a project to assess how 5 Train Operating Companies (TOCs) manage the provision of assistance for disabled people. There are three principal elements, comprising audits of the following aspects: 1) TOC interaction with use of with the Rail Delivery Group's the Passenger Assist reservation system for booking assistance, including entering information into the RDG system, communication of booking information to station staff, and other TOCs where appropriate. 2) TOC implementation of the handover protocol for communication between departure station and destination station. 3) The overall management system used by TOCs, including monitoring wand assurance processes that TOCs have in place for how they provide passenger assistance.
Pipeline status
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Application Deadline
17 March 2023
Closed
Estimated Value
£30,000
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| Release Date: | 21 April 2023 |
| Application Deadline: | 17 March 2023 |
| Contract Start Date: | 31 March 2023 |
| Contract End Date: | 30 June 2023 |
| Contract Duration: | 3 months |
| Procurement ID (OCID): | ocds-b5fd17-fd654f32-8080-40c5-919b-1eebd53a22ea |
| Notice Reference: | 4ed9041b-c120-4039-9e45-1fd202078367-638222 |
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