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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | The Riverside Group Limited |
| Main Category: | Goods |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 12 January 2024 |
| Application Deadline: | 13 July 2023 |
| Contract Start Date: | 1 October 2023 |
All 2 notices for this procurement, oldest first.
Customer Relationship and Case Management (CRCM) Solution - AWARD
Customer Relationship and Case Management (CRCM) Solution - AWARD
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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Awarded to
| Award decision date: | 12 January 2024 |
| Award status: | Active |
The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home
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Pipeline status
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Application Deadline
13 July 2023
Closed
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Book a free consultation →| Contract End Date: |
| 1 October 2028 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-9379c2ad-9eba-439a-a086-6cd742d62609 |
| Notice Reference: | f19b65f2-6b1e-4b22-8491-3d0e1adf8142-713464 |