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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | National Highways |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award value: | £2,929,242 |
| Award decision date: | 11 December 2023 |
| Award status: | Active |
ITEP0640 - ServiceNow Managed Support & Development Services The contract has been awarded until 31/03/25. The Services to be provided by the Supplier includes the following: ServiceNow Managed Support and Development Services. Managed Support Service: 2nd and 3rd line support team to manage: -Core platform support - to resolve incidents and fulfil requests. -Platform governance - best practice guidance. -Demand management - idea and demand review, backlog management. -Minor enhancements - to in-scope applications and processes. -Platform management - platform performance, scheduling of patch and platform upgrades, testing, minor platform enhancements. -Platform optimisation - license optimisation, adoption of new functionality, best practice process guidance. -Service reporting - service status dashboard and weekly reporting, service reviews. Managed Development Service: Programme Manager, Engagement Manager and Technical team to deliver: -Support and enhancement of the ServiceNow platform. -Proactively manage business and IT demand for service automation. -Extend / enhance functionality of existing applications. -Develop new applications. -Perform end-to-end testing of these applications. -Transition the applications into the production environment.
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
11 December 2023
Closed
Estimated Value
£2,929,242
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| Release Date: | 29 January 2024 |
| Application Deadline: | 11 December 2023 |
| Contract Start Date: | 13 December 2023 |
| Contract End Date: | 31 March 2025 |
| Contract Duration: | 1.3 years |
| Procurement ID (OCID): | ocds-b5fd17-ace7bdaf-dadf-4418-ba2c-19218273680a |
| Notice Reference: | 77dc8a20-e04f-4c3e-92b7-91ba15470221-718027 |
View Original Notice
Access the full notice on the official portal