Call-off

A simplified procurement process where public bodies purchase goods or services from pre-established framework agreements or dynamic purchasing systems without running a full tender.

How it works

A call-off enables public sector organisations to purchase goods, services or works from suppliers already selected through a framework agreement or dynamic purchasing system. Rather than conducting a full competitive tender, buyers follow the specific call-off procedures set out in the original framework terms.

Call-off procedures vary depending on the framework structure. Direct awards may be permitted for certain purchases, whilst mini-competitions between framework suppliers are required for others. The framework agreement specifies which approach applies, often based on contract value thresholds or service complexity.

Buyers must follow the Public Contracts Regulations 2015 requirements for call-offs, ensuring fair treatment of framework suppliers and compliance with any specified evaluation criteria. All call-off contracts must fall within the scope and duration of the underlying framework agreement.

Why it matters

Call-offs deliver significant time and cost savings compared to standalone procurements. They eliminate the need for full OJEU procedures, reducing procurement timescales from months to weeks or days. This efficiency enables public bodies to respond quickly to operational requirements whilst maintaining competitive pricing through the framework's pre-negotiated terms.

The process also reduces administrative burden for both buyers and suppliers. Legal and commercial terms are largely predetermined, minimising contract negotiation time. However, buyers must ensure proper framework compliance and cannot use call-offs to circumvent procurement regulations or exceed framework scope.

Well-managed call-off processes support strategic procurement objectives by aggregating demand across multiple organisations and enabling better supplier relationship management through repeated engagements.