Results for “IT Support”

Gloucestershire ICB and Bristol, North Somerset and South Gloucestershire (BNSSG) ICB are merging to form a single integrated body in April 2027. Both organisations currently rely on external providers for the delivery of their IT services. A new, unified service model is required; one that supports the merged organisation from day one, is commercially sustainable, and is capable of evolving as the ICS matures. Six principles shape the design of the future service: 1. Cloud-first and 'secure by design'. All new and renewed services will be cloud-based wherever possible. On-premises infrastructure will be exited as part of transition. This is both a strategic choice and a compliance requirement under the Government Cloud First Policy and Technology Code of Practice. 2. Outcome-focused. The service is defined by what it must deliver, not how it must be delivered. The supplier is expected to bring expertise, innovation and accountability for outcomes, not simply execute a prescriptive technical specification. 3. Single point of accountability. The preferred model is a single managed service provider with end-to-end accountability for operational delivery. This avoids the fragmentation and unclear ownership that characterises the current multi-supplier landscape and reduces the management overhead on the ICB digital team. 4. Lean governance. The ICB digital team will provide strategic oversight, roadmap ownership and supplier governance. It will not carry operational delivery responsibilities. This reflects the lean, strategically focused character of the merged organisation and the direction set by the Model ICB Blueprint. 5. Interoperable by design. The service must integrate cleanly with nationally contracted NHS platforms, in particular NHS.net Connect, the Health and Social Care Network (HSCN) and NHS Secure Boundary Service, as well as local platforms, such as the Gloucestershire ICS WAN and into UHBW and Crown Datacentres in Corsham. Service interfaces with these platforms should be clearly defined before the procurement specification is finalised. 6. Sustainable. The ICB's carbon neutral commitments should be reflected in technology choices, including energy-efficient end-user devices, PoE-powered monitors and cloud-based infrastructure in preference to on-premises data centre equipment. The following service stacks are in scope for the new managed service, reflecting services currently provided across both incumbents, consolidated and extended to support the merged organisation: - Service desk. The primary user-facing support channel, available 08:00-18:00 Monday to Friday. - Desktop support. Onsite presence at both sites as and when required, including end-user support, moves, adds and changes to desktop arrangements, MFD, Audio Visual equipment, and Teams Room management. The onsite support model must include provision for routine physical tasks including WFH equipment management, peripheral replacement, cable and hardware swap-outs, and stock management. - End-user compute. Device lifecycle management including provisioning, refresh (five-year target cycle), configuration, and secure disposal. - Telephony and unified communications. Microsoft Teams Phone as the unified platform for the merged ICB. - Print. Cloud-managed secure print at both sites. - Meeting rooms. Physical teams Room management and audio-visual support at 2 locations with 15 meeting rooms at one and at Shire Hall, Gloucester and 9 at the second location. - Asset management. Asset tagging, recording, and lifecycle tracking for all ICB-owned IT equipment. - Supplier and procurement management. The supplier will assume management of all ongoing third-party technology relationships and will procure all IT equipment and recurring support contracts on behalf of the ICB. Licence management across the estate is required. - DSPT support. The supplier is expected to provide the ICB with the technical evidence and assurance data required to support annual DSPT submission, including patch management records, asset inventory, access control logs and incident reports. - Project, change and architecture. The supplier will own project and change management, problem management, and architecture design. - Digital signatures. Digital signature capability is required as part of the new service. Full details are provided in the service specification. The total maximum contract value for the initial 3-year Contract is £1,920,000 inclusive of VAT (where applicable). At the end of the initial contract term the Commissioner will have two, separate, consecutive one-year extension option periods that can be exercised at the discretion of the Commissioner, giving a maximum possible contract value of £2,700,000 inclusive of VAT (where applicable) over 5 years if the full contract term is fulfilled. The Commissioner is of the view that TUPE does not apply to this service. The Contracting Authority reserves the right to use the Direct Award procedure under the Procurement Act 2023 for any subsequent extensions or new contracts for similar requirements. The new contract will commence on 1st April 2027, although implementation of the services will start during January 2027.

This project aims to procure a HTP DNA extraction solution, ensuring continuity and scalability of DNA-based diagnostic services

NHS Greater Glasgow and Clyde requires the delivery of a comprehensive interpreting service to support the current and future needs of the Health Board.

Lincolnshire Partnership NHS Foundation Trust recognises the significant role that suitable accommodation, housing stability and social inclusion play in supporting individuals to live independently, participate within their communities and maintain sustainable tenancies. Access to safe, affordable and appropriate accommodation is a key factor in improving wellbeing, reducing social exclusion and supporting positive life outcomes. Housing instability is frequently associated with increased reliance on statutory services, tenancy breakdown and barriers to independent living. The service is required for eligible adults leaving LPFT inpatient and rehabilitation services who need accommodation-transition and tenancy support. It will be used by Service Users, authorised LPFT referral teams and partner agencies involved in discharge, housing, welfare, health and social care. The required model will maintain the core accommodation-sourcing, discharge and tenancy-sustainment service while strengthening measurable outcomes, tenancy sustainment at 3, 6 and 12 months, Service User experience, accommodation-sourcing timescales, void management, equality analysis and value-for-money assurance. The current service is an established provision. Commissioned capacity is 15 active concurrent Service Users; recent performance information reports average occupancy of 93%, 27 referrals since April 2024, a 74% acceptance rate and positive move-on outcomes for all recorded Service Users. The service supports broader integrated system objectives by improving access to housing options, tenancy sustainment services and coordinated support arrangements across Lincolnshire. It also supports national and local priorities to move support from hospital to community, prevent avoidable delay, improve independence, address housing as a determinant of health and enable people to live well in their communities.

Lincolnshire Community Health Services NHS Trust (LCHS) is seeking provider(s) to deliver Community Pharmacy Services through a PSR Competitive Process. The procurement comprises Lot 1: Medicines Supply, Dispensing and Distribution Services and Lot 2: Clinical Pharmacy Support Services. Contract term: 3 years plus up to 2 x 12-month extensions. Providers may bid for one or both Lots. Service commencement date: 01 April 2027. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: [email protected] Provider Selection Regime (PSR) Competitive Process Lincolnshire Community Health Services NHS Trust (LCHS) is inviting suitably qualified, experienced and competent providers to participate in a Provider Selection Regime (PSR) Competitive Process for the provision of Community Pharmacy Services across Lincolnshire. The procurement is being undertaken in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023 and has been structured to secure high-quality, resilient and sustainable pharmaceutical services that support patient care, medicines optimisation, medicines safety and service delivery across a diverse community healthcare environment. The procurement is divided into two Lots, allowing providers to bid for one Lot, both Lots, or any combination permitted within the procurement documentation: Lot 1 - Medicines Supply, Dispensing and Distribution Services The successful provider will be responsible for the procurement, dispensing, storage, distribution and supply of medicines and associated pharmaceutical products across a wide range of services. The service supports Community Hospitals, Urgent Treatment Centres (UTCs), Community Nursing Services, Integrated Community Teams, Home Visiting Services, Vaccination Services, Sexual Health Services and specialist HIV Services delivered across Lincolnshire and neighbouring areas. The provider will be expected to maintain robust medicines governance arrangements, support urgent and out-of-hours medicines requirements, manage medicines shortages and recalls, and provide a resilient medicines supply chain capable of supporting a geographically dispersed healthcare organisation. Lot 2 - Clinical Pharmacy Support Services The successful provider will deliver a comprehensive clinical pharmacy service supporting Community Hospitals, Urgent Treatment Centres, Butterfly Hospice, Sexual Health Services and HIV Services. Services will include medicines reconciliation, medicines optimisation, clinical pharmacy review, multidisciplinary team support, prescribing support, medicines governance, audit, education and training, patient counselling, specialist HIV pharmacy support and participation in quality improvement initiatives. Providers will be expected to deploy an appropriately skilled workforce comprising pharmacists, independent prescribers and pharmacy technicians capable of delivering consistent and high-quality pharmaceutical care across multiple sites.

Inverclyde Health and Social Care Partnership (HSCP) and the Inverclyde Alcohol and Drug Partnership (ADP) require the delivery of a Family Support Service (FSS) for adults and young people aged 16 years and over, who reside in Inverclyde and are affected by the alcohol and/or drug use of a family member, partner, friend or loved one. The Family Support service will recognise that substance use can have a significant and lasting impact on family members in their own right and that families require support regardless of whether their loved one is currently engaged in treatment, recovery or active substance use. The Family Support service will place families at the centre of all activity and will operate within a framework of: Trauma-Informed Practice Family Inclusive Practice Whole Family Approaches Human Rights Based Practice Recovery-Oriented Systems of Care The Family Support service will provide; early intervention, prevention, emotional support, education, advocacy, peer support, bereavement support, pathways for moving on to other community-based supports when appropriate, and family recovery interventions to improve outcomes for individuals, families and communities across Inverclyde.

The Contracting Authority intends to establish a multi-supplier Framework Agreement for the provision of suitably qualified, experienced and compliant Agency Workers to meet temporary staffing requirements across a range of services and schemes operated by Apex Housing. The Framework Agreement for each Lot shall commence on the Commencement Date and shall continue for an initial period of two (2) years. The Contracting Authority shall have the option to extend the Framework Agreement by up to two (2) further periods of twelve (12) months (2+1+1). The Framework Agreement will facilitate the provision of Agency Workers for ad hoc, emergency and short-term assignments on an as-required basis. The requirements have been divided into the following Lots: • Lot 1 – Provision of Agency Nursing Staff • Lot 2 – Provision of Agency Care, Support and Ancillary Staff Each Lot will be assessed and awarded independently and will result in a separate Framework Agreement. Apex intends to appoint a maximum of three Suppliers to each Lot, based on their final ranking.

NHS South West London Integrated Care Board (the Authority) is seeking to commission a Mental Health Support Team (MHST) service comprising 25 operational and developing MHSTs across the six boroughs. The service will provide prevention and early intervention mental health support through a standardised and equitable MHST offer, in accordance with the specified requirements, to improve access to care, reduce health inequalities, and deliver improved outcomes for children and young people across South West London. Procured through a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023, the Authority intends to appoint a Lead Provider with overall accountability for the governance, management, and delivery of the service. The Lead Provider will oversee all operational and developing MHSTs across South West London and will be responsible for the mobilisation, delivery and service integration of future MHST teams required as part of the planned expansion to achieve 100% MHST coverage across South West London by December 2029. The decisions applicable to this Procurement will be made by the Authority. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of the Authority, in connection with an Invitation to Tender (ITT) exercise that is being conducted, based on the competitive process under the Health Care Services (Provider Selection Regime) regulations 2023 ("the Regulations"(as amended). None of the references to "ITT", "Bid", or the use of the term "tender process", or any other indication, shall be taken to mean that the Authority intends to hold itself bound to any of the Regulations, save those applicable to PSR provisions regarding the Competitive Process. Further information regarding the Authority is available from: https://www.southwestlondon.icb.nhs.uk/ The lifetime Value of the contract is £89,916,960 excluding VAT. The contract term is for three (3) years with an option for extension of further three (1 + 1 + 1) years at the sole discretion of the Authority. The contract will start on 01/04/2027 and end 31/03/2030, if the 1 + 1 + 1 optional extensions are utilised the maximum contract end date will be 31/03/2033. The maximum duration of the contract is 6 years (72 months). Further details of the procurement, including service requirements are included in the procurement documents.

NHS North East and North Cumbria Integrated Care Board (NENC ICB) will be running a tender for management/maintenance of an existing Agilio TeamNet clinical portal, specifically, a service for the clinical support information and pathway implementation for the North Area Integrated Care Partnership. The Integrated Care Systems (ICS) clinical conditions strategy requires networks and workstreams to support the delivery of high-quality care. Their work will include use of nationally recognised best practice guidance and the tools to enable all parts of the NENC ICB to provide high quality care. Guidance and pathways need to be collated, reviewed and adopted across the region, with access enabled across the system for all clinicians to enable the right care to be given at the right time in the right place. The required services will need to be supplied in accordance with the NENC ICB service specification which will be shared at tender stage (a UK4 Notice will be published). Estimated UK4 Notice/Tender Opportunity Date: 13 November 2026. Estimated Contract Term: 01/04/2027 - 31/03/2029 Estimated Annual Maxium Contract Value: £500,000 Once the UK4 Notice is published, the tender opportunity will be published on the Atamis e-tendering portal. Tender documentation, including the service specification, will be available on the Atamis e-tendering portal. Please note that all tender communications will be conducted via the Atamis e-tender portal. It is free to register on the portal, and it can be accessed at any time of day providing you have a working internet connection. Should bidders have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via Phone number +448000988201 and by email at [email protected] The helpdesk is open Monday - Friday between 9:00am - 6.00pm

The GP Patient Medical Records Service covers the end-to-end management of high-volume GP Patient medical records. The Service supports GP practices and authorised parties that require records for continuity of care, patient registration, operational processing or legally mandated access. The Supplier will be responsible for: Providing secure transportation and exchanging of GP Patient medical records between GP practices, storage facilities and authorised recipients. Receiving registration transactions generated through patient registration activity and authorised manual requests. Creating GP Patient medical record movement requests from those registration transactions. Managing GP Patient medical record movements associated with patient registration and authorised manual requests. Providing transparent end-to-end status, location, chain-of-custody and audit information. Identifying, retrieving, reconciling and maintaining the integrity of the complete GP Patient medical record across paper and digital formats. Digitising, quality assuring, indexing and uploading records to the National Document Repository when required. Providing secure digital exchange where the National Document Repository is unavailable in exceptional circumstances or inaccessible to the intended recipient. The supplier is not required to build a separate repository. Maintaining archive storage and undertaking secure destruction in accordance with approved retention and destruction arrangements. Operating the supporting technology, customer contact, tracking, reporting and service-management capabilities. Supporting authorised disclosure processes by retrieving and making complete GP Patient medical records available to the Authority’s authorised service. Managing non-routine requests, including missing, incomplete, misdirected and urgent GP Patient medical records. Providing customer contact, service support, management information and a supporting technology platform. Supporting transition from the incumbent supplier and maintaining continuity of service throughout Implementation. Mobilising the service and transfer relevant records, inventory data and operational responsibility within the agreed arrangements. The estimated contract value is £193,000,000 inclusive of the extension options (plus optional services of up to £50,000,000) excluding VAT.

The NMC is seeking specialist partner support to introduce and embed an evidence-based operational excellence methodology, backed by practical change management, coaching and train-the-trainer capability, to build consistent operational capability, improve performance visibility and support.

The Clinical Coding department is responsible for the translation of medical terminology, as written by the clinician to describe a patient complaint, problem, diagnosis, treatment or reason for seeking medical attention, into a coded format which is nationally and internationally recognised to support both statistical and clinical uses. Coded clinical data (generated from classifications OPCS-4 and ICD-10) uses rules and conventions that, when applied accurately, result in the provision of high quality reporting to support secondary uses of data for statistical purposes - such as; operational and strategic planning, epidemiology, public health analyses of population health and reimbursement. This directly affects clinicians and all healthcare professionals, financial teams, information managers and data analysts, along with IT professionals. The Clinical Coding solutions available through this DPS will help Contracting Authorities to optimise and improve the performance and service delivery of Clinical Coding Departments. Suppliers must be capable of delivering one or more of the Service Types listed below. - Clinical Coding Related Strategic Business Management Services - Clinical Coding Related Clinical Governance Services - Clinical Coding Optimisation Services - Clinical Coding Training and Development Services The Service Types are outlined in the DPS Outline Specification attached to the PQQ and are not an exhaustive list. Contracting Authorities may require other similar Services, which will be detailed in the Order Procedure. For the avoidance of doubt, Call Off Contracts that solely involve the supply of on-site temporary, interim or permanent Clinical Coder staff are not in-scope for this Dynamic Purchasing System. This amendment concerns the launch of the DPS and its consequent opening to new applicants. Additional information: The eligible users of the proposed dynamic purchasing system are available for unrestricted and full direct access, free of charge, at: https://www.coch-cps.co.uk/frameworks/healthcare/#DPS012 Supplier instructions how to express interest and bid: 1) Browse to the esourcing portal https://health-family.force.com/s/Welcome and click on view Live Opportunities 2) Register your organisation on the eSourcing portal (this is only required once); 3) Accept the portal terms and conditions and click 'continue', enter your organisation and user details; note the username you chose and click 'Save' when complete; you will shortly receive an e-mail with your unique password (please keep this secure); 4) Login to the portal with the username/password; 5) Search for the relevant PQQ; 6) Select the title of the PQQ; 7) Click the 'Express Interest' button at the top of the page. You can now access the PQQ Application Documents from the relevant envelope; 8) Review the PQQ documents; 9) Responding to the PQQ. You can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). You can now use the messages function to communicate with the buyer and seek any clarification. Note the deadline for completion, then follow the on-screen instructions to complete the PQQ. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance please consult the online help, or contact the eTendering help desk.

East Midlands Ambulance Service NHS Trust (EMAS) intends to establish a Dynamic Market for the provision of Taxi Support Services to East Midlands Ambulance Service NHS Trust. Whilst EMAS undertakes the vast majority of journeys via in-house team, there is a need for extra demand in the system to cover NEPTS journeys for the Trust. The intention is to setup a Dynamic Market with separate lots, for taxi providers providing necessary service within that area. This will include transporting of patients to and from hospital for routine appointments, short term adhoc journeys, and other journeys may be required. The Dynamic Market is anticipated to begin from 01 April 2026 and run for 4 years until 31 March 2030, with suppliers being awarded into the following Lot Structure - Lot 1 covers NEPTS LINCOLNSHIRE Region (area to which East Midlands Ambulance Service currently provides this services). - Lot 2 covering NEPTS NORTHAMPTIONSHIRE region - Lot 3 covering NEPTS DERBYSHIRE region The establishment of the Dynamic Market is Stage 1 of the process, which will create the supplier list within each lot. Stage 2 will see the Trust carry out a tender via the Competitive Flexible Procedure, against the suppliers in that lot at the time. This tender will be evaluated based on quality/technical, commercials and Social Value. Conditions of Participation: - This Dynamic market is for Taxis only that can serve the above regions, without any out of region charges. - Out of Scope are taxi booking platforms, offering multitude of taxi companies due to the way that journeys are planned by NEPTS Teams. Contracting authorities that can use this Dynamic Market: - Establishing Party only (East Midlands Ambulance Service NHS Trust)

North West London Procurement Services (NWLPS) is undertaking a major transformation programme that will see multiple NHS organisations transition to a common Oracle Fusion Cloud Enterprise Resource Planning (ERP) platform and shared services operating model over a two-year implementation period. As part of this programme, NWLPS aims to standardise supplier and payroll payment processing across participating organisations.

Hampshire and Isle of Wight Integrated Care Board (ICB) is inviting providers from the voluntary, community, social enterprise (VCSE), NHS and independent sectors to attend a provider engagement event regarding the future provision of a 16-25 Mental Health Support and Transition Service. The event will provide an opportunity to share the emerging service model, commissioning intentions and procurement approach, and to seek feedback from potential providers. The event will be held virtually on Thursday 22 October 2026, 10:00-11:30. Interested providers can register using the below link: https://events.teams.microsoft.com/event/570c2131-a7ea-435e-b2c1-430491adeb19@37c354b2-85b0-47f5-b222-07b48d774ee3?source=copyLinkLegacyShareEventDialog

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national and international population. It includes Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital and various Community Services. We also run a number of smaller satellite units, allowing people to be treated as close to home as possible. As an NHS organisation, UHB will see and treat more than 2.2 million people every year across our sites. UHB currently employs over 20,000 members of staff and we are committed to investing in their development and their health and well being. This Pre Market Engagement Notice outlines the requirements for an NHS Central Tenant Discovery & Pre-Migration Alignment Support Please see the Briefing note within the PME documents for more information.

Provision of medical physics advisory and quality assurance services to The Great Western Hospitals NHS Foundation Trust in relation to the use of all types of radiation throughout the Trust.

This is priormarket engagement and is not a contract or tender process NHS Resolution is undertaking preliminary market engagement to inform the development of its requirements and procurement approach for a future partner to provide specialist Pega Cloud support, maintenance, development, architectural guidance, training and strategic roadmap services for CaseHub, NHS Resolution's core case management platform. This engagement is intended to test market capability, delivery models, commercial options, mobilisation timescales and approaches to effective knowledge transfer. It does not constitute a call for competition, an invitation to tender or a commitment to procure.

Sussex Recovery College VCSE Support - 27/29

All blood donors are required to answer a comprehensive pre-donation questionnaire to help in identifying potential risks to either the donor or recipients as a result of the donation.Welsh Blood Service are scoping the outsourcing of a digital tool that must include, but not be limited to, the following requirements; - Develop a digital questionnaire that can collect travel and residency information - Integrate with desktop user interface - Contain appropriate search functionality - Record the identity of the staff member conducting the screening and the date it was completed Full details of this Pre Market Engagement exercise are available upon request. The document must be requested by emailing [email protected]. The email subject must state "BLOOD DONOR ELIGIBILITY AND RISK ASSESSMENT SUPPORT. ". Interested suppliers are encouraged to request the documents as soon as possible.Interested parties must request, complete and return the documents [email protected] by 2pm on 11th September 2026. N.B.1. No estimated costs for the requirement are available at this stage. N.B.2. The estimated contract dates reflect the anticipated live programme date.