Results for “IT Support”

The Contract scope covers: 1 Business-as-usual support and maintenance for the live Digital Services platform 2 An initial defined enhancement phase (Digital Version 2) 3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment. NI Water’s operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water’s established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled release of fixes. Specific service levels and service management arrangements will be defined at ITT stage. 4.2 Enhancement Delivery The Contract includes an initial defined enhancement phase (Digital Version 2) together with the potential for further governance-approved enhancement activity over the contract term. NI Water maintains a prioritised list of potential enhancements for the Digital Services platform. Items on this list have undergone varying degrees of assessment and categorisation and some have progressed through discovery and design. As part of this procurement, a prioritised set of enhancements referred to as Digital Version 2 will be included as a defined programme of work under the Contract. Digital Version 2 comprises the highest-priority items currently selected from NI Water’s enhancement list. NI Water will issue the relevant design and delivery artefacts to shortlisted Suppliers at ITT stage to inform pricing. Further enhancement activity may be commissioned under the Contract over time, subject to governance, business case approval, prioritisation, and funding decisions. No commitment is given that any such additional enhancement activity will be commissioned. Any such work will be commissioned under the Contract through governance-approved Statements of Work.  

Innovate UK Business Connect (IUKBC) exists to connect innovators with new partners and new opportunities beyond their existing thinking - accelerating ambitious ideas into real-world solutions. IUKBC has a network of over 46,000 unique organisations and 234,000 innovators. IUKBC is part of Innovate UK - the UK's innovation agency. IUKBC is seeking a web development supplier to support continued design, development, and maintenance of IUKBC's primary web presence and development of associated project platforms. This request for quotation is to invite suppliers to quote for support on digital marketing support services. 2.1. Work with IUKBC's digital team to understand individual project requirements, timelines, and budgets. 2.2. Deliver solid digital solutions to specified briefs with particular focus on (but not restricted to) SEO support, Digital Content, UX, Data analytics, Cookies/Compliance and Paid ads strategy. This tender is to procure a 12-month retainer and/or pipeline digital support services. Projects and deliverables will be identified on an ongoing basis. IUKBC requires its suppliers to meet industry recognised security practices and as such it is expected that they hold Cyber Essentials Plus certification or higher (ISO 27001). Fees IUK BC requires a quote for services including standard rates for design services and account management. Budget: up to £90,000 + VAT. 5. Term & Expiry Date Ending - 31st March 2027. In response to this Statement of Works, please provide the information listed below. Shortlisted suppliers will be invited to pitch to IUKBC before a final decision is made. 6.1. Short narrative describing how you approach projects i.e., your approach, suppliers you may have to collaborate with to deliver etc. 6.2 Initial schedule of basic costs. Recognising that this would be subject to change and within the constraints of the overall budget, suppliers are asked to submit a timeline of estimated costs for; a, Ongoing retainer to include, technical, patching and development support services for iuk-business-connect.org.uk the duration of the project i.e., 1st July 2026 - 31st March 2027. b, New platform development, including site build, development and retainer services. 6.3. A completed copy of the Pre-Qualification Questionnaire. 6.4. Additional Information. IUKBC invite suppliers to provide any additional information in the form of video content, imagery, or links, which provide supporting evidence that suppliers recognise and work in accordance with IUKBC values as an organisation. Suppliers might include evidence of environmental management practices, environmental or social aims and social responsibility, diversity and inclusion policy and practices. 6.5. Legal information i.e. Your standard T&Cs. Please provide the information requested above to mike.snow@iukbc.org.uk by 12:00 22nd June 2026 at the latest at the latest. Submission will be assessed on an ongoing basis until this date. Please direct any questions or communications on this Invitation to Quote to: mike.snow@iukbc.org.uk. Any contract offered will be subject to "Innovate UK Business Connect's Terms and Conditions of Contractor Engagement - Company Edition", which can be made available on request. Please note that IUKBC reserves the right to not select any supplier if we feel none meet our requirements and budget.

Oak National Academy is establishing a dynamic market in accordance with section 34 of the Procurement Act 2023 and Regulation 16 of the Procurement Regulations 2024. The market will provide a compliant and flexible route for the award of contracts related to the engineering and product support, and ongoing development of the authority's national digital education platform and related tools. The dynamic market will allow for rolling supplier entry, publication of contract opportunities, and awards made via most advantageous tender (MAT) principles in accordance with sections 19 and 23 of the Act. This Dynamic Market will be structured into lots. Suppliers may apply for membership of one or more lots at any time during the market's term, subject to the relevant membership conditions. At the date of this notice, the market will be open for applications for the following lot: Lot 1 Web Development Services Scope: This lot covers the provision of specialist web development services to support the design, delivery, enhancement, and ongoing operation of Oak National Academy's digital education platform and associated tools. Suppliers appointed to this lot may be required to work on any part of Oak's core digital estate, including the main platform (www.thenational.academy), content creation tooling, and platform services. The scope includes: Full-stack development of Oak's web platform, with an emphasis on scalable, modular design patterns that enable rapid iteration of features Maintenance and enhancement of existing codebases underpinning existing live services Development of user interfaces that are responsive, inclusive, and accessible in line with current UK accessibility legislation and best practice, ensuring usability for all users, including those relying on assistive technologies Continuous improvement of performance, page load times, and reliability across high-traffic user journeys Secure engineering practices that uphold user privacy, data protection, and application resilience, in line with relevant public sector security guidance Collaborative delivery within agile multidisciplinary teams, including pairing with in-house developers, product managers, researchers, and content leads Deployment and testing within a continuous integration and delivery (CI/CD) pipeline, using modern automation tools and cloud infrastructure Contribution to code documentation and handover processes, especially where features are intended for long-term use by Oak's in-house teams or other suppliers Individual contracts awarded under this lot may range from targeted feature builds to broader support and maintenance roles over a defined period. Suppliers may be required to collaborate with other digital delivery partners under Oak's delivery model. Additional lots are expected to be added to this Dynamic Market over its lifetime to cover further requirements in Digital Product Development and Support Services. These will be introduced by modification of the Dynamic Market and publication of a notice under section 39(4) of the Procurement Act 2023. Suppliers may apply for membership of any future lots when they are established.

Pipeline Notice for the upcoming procurement of Supply, Support, Installation and Maintenance of ANPR Cameras and Associated Technology. This notice is intended for forward looking pipeline visibility only. Details, timelines and scope are indicative and remain subject to change which will be notified in further Notices as the procurement progresses. The Authority also reserves the right to utilise existing Public Procurement Regulations 2015 Framework Agreements and Dynamic Purchasing Systems that they are permitted to use should it be deemed the most suitable market route.

Northern Trains Limited is seeking to replace its existing Customer Information System software and are therefore looking to award a single contract for the supply of Software and Support & Maintenance of the solution.

Reprocurement of National Expert Control Room Technology Support (NECORTS)

The Department for Education (DfE) is seeking to work with multiple suppliers of pupil and school facing educational software in England. This is an opportunity to inform policy development relating to proposed SEND reforms, interoperability standards to improve the flow of data, and analysis to develop meaningful insights into pupil learning and progress. Suppliers who meet the criteria set out will be able to get directly involved in projects developed by DfE and its authorised partners, sharing knowledge, insights and supplier-side perspectives. This will help DfE build collaboration with the EdTech market. Areas of focus include SEND, key stage 3, and core pupil information and opportunities are set out under several lots described below.

Summary The International Charter: Space and Major Disasters (“the Charter”) is a global agreement which aims to provide a unified system of space data acquisition and delivery to those affected by natural or man-made disasters. It enables the transmission of Earth Observation (EO) satellite data to pre-authorised resilience and emergency response bodies in response to “activations”. Charter members are national government bodies or recognised space system organisations that own or operate Earth observation satellite missions and contribute resources to support, coordinate and govern ongoing Charter operations. Members work collectively to provide assured, coordinated and timely access to satellite data to support recognised rescue and resilience authorities, helping to minimise losses and save lives. The UK has been a Charter member since 2005 and continues to play an active leadership role in this highly valued global initiative. To meet its national obligations, the UK Space Agency (UKSA), a directorate within DSIT, requires technical/specialist: i) Strategic Support services; and ii) Operational Support services. These capabilities are currently being delivered under contract to UKSA, with re-procurement activity for new contracts anticipated to be undertaken no earlier than mid July 2026. In line with UK Government policy, the UK does not operate sovereign EO assets and instead leverages commercial providers. UKSA therefore intends to procure two contracts to deliver these services, with an anticipated service go live of March–April 2027 and for contract terms anticipated to be up to a maximum duration of four years. Purpose UKSA is undertaking pre-market engagement (PME), in accordance with the Procurement Act 2023, to assess market capability and inform the development of its procurement strategy and tender documentation. The primary activity within this PME is for organisations to complete a questionnaire for either or both Strategic Support services or Operational Support services. This questionnaire is designed to assess market capability, capacity and readiness to deliver the requirements as set out in draft Specifications. The draft Specification(s) for both Strategic Support services and Operational Support services are available on request by contacting: UKSA.commercial@dsit.gov.uk PME submissions must be made via the questionnaire(s) forms by Wednesday 17 June 2026. See below for links to the Microsoft Forms Information Session (Pre-Market Engagement Event) UKSA will host an online Information Session via Microsoft Teams on Thursday 28 May 2026 at 13:00–15:00 (UK time). The session is intended to support interested organisations to engage effectively with this PME and provide early visibility of planned procurement activity relating to the Disaster Charter. It will: • Outline the anticipated scope, objectives and timelines based on the draft Specification(s) • Offer an opportunity for suppliers to ask questions ahead of any formal procurement A transcript of the presentation can be provided on request for those unable to attend. For attendance, interested suppliers are requested to confirm attendance by 17:00 on 27 May 2026 by emailing UKSA.commercial@dsit.gov.uk where invitations will be issued following receipt of request. Emails should include the subject line: “PME Request – Info Session Disaster Charter Operational and Strategic Support – <Respondent’s Organisation>” Questionnaire Organisations capable of, or interested in, delivering all or part of the requirements are encouraged to respond. Responses should be concise and high-level. The questionnaire is not evaluated or scored and will not determine participation in any future procurement. The questionnaire for Strategic Support services is available in the following MS form: https://forms.cloud.microsoft/e/xt2WLvkRqq The questionnaire for Operational Support services is available in the following MS form: https://forms.cloud.microsoft/e/8ThmBT60n0 Participation in this PME does not constitute any commitment by UKSA to procure or fund activities, nor does it confer any advantage or disadvantage in any subsequent procurement process. Information provided will be used solely for pre-market engagement purposes. Personal information will be handled in line with the Department for Science, Innovation and Technology privacy policy: https://www.gov.uk/government/publications/dsit-correspondence-privacy-notice/privacy-notice-relating-to-correspondence-received-by-dsit UKSA thanks respondents for their input and encourages suppliers to monitor Find a Tender for future contract opportunities.

Wales & West Utilities is reviewing the current service and system with a view to potentially undertaking a competitive tender under the Procurement Act 2023. This market engagement notice has a number of different purposes; ascertain the degree of competition in the market, ensure that any potential systems could meet the functionality required and explore the level of system innovation in the market. Core Functional Requirements Real-time Monitoring & Data Acquisition: Continuous gathering of data from geographically distributed RTUs and PLCs to monitor pressure, temperature, flow rates, and gas composition. Supervisory Control: Ability to remotely manage field devices, such as opening/closing valves and starting/stopping pumps. Leak Detection and Mitigation: Specific algorithms to detect leaks, pinpoint their location, and initiate mitigation, often involving integration with 3rd-party hydraulic modeling software. Alarm Management: Real-time alerting for threshold breaches (e.g., pressure) and abnormal operating conditions. Historical Data Archiving & Reporting: High-performance databases for storage and retrieval of trend data, often using SQL or specialized relational databases. Custody Transfer Tracking: Accurate tracking of gas volume transfers between parties. Technical and System Requirements Communication Protocols: Support for standard protocols such as Modbus RTU, Modbus TCP/IP, and IEC 60870-5-104. High Availability & Redundancy: Redundant servers, network self-healing (e.g.,

The provision of ICT Support Services covering full end user compute and support services for the full Microsoft suite of products, MS Dynamics and additional legacy systems. The contract will also require the supplier to act as a Service and System Integrator, and to provide additional (non-exclusive) engineering and professional services to initiatives within the Delivery Authority's Data & Digital portfolio.

Please note that this is a UK1 Pipeline Notice. This is not a PIN or call for pre-market engagement/competition. As this is a pipeline notice, there is not guarantee that a tender opportunity will result from this. Should a tender opportunity materialise, further notices will be published in relation to this..The provision for Hosting, Software & Support Services

This contract will be for the provision of support for the Central Digital Platform.