Civtech 12 - Challenge 12.2 - How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.
CivTech 12.5 - How can technology support multi agency processes for the protection of children in Scotland?
This Challenge presents an exciting opportunity to make a positive difference in protecting children in Scotland from harm, an area of the highest priority for the Scottish Cabinet and partners. Scotland’s child protection system relies on Inter-Agency Referral Discussions (IRDs) to make timely safeguarding decisions for children (over 17,000 IRDs took place during 2024-25). IRDs are effective and work well as a process, however they are currently supported by fragmented IT systems, manual processes and localised records. This results in duplication, delays, and barriers to information sharing across agencies and local authorities.
These inefficiencies increase administrative burden, reducing time available for direct support to children and families.
The Scottish Government, Police Scotland and the National Social Work Agency (TBC) are seeking innovative solutions that will enable secure streamlined multi-agency information sharing for the existing IRD process, as well as providing real-time local and national data to improve child protection outcomes across Scotland.
How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations increase?
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks to service quality, productivity, revenue and public trust, while supporting the future development of Scotland’s digital public services.
View 2-notice timelineLatest notice released 20 Oct 2026
IT & DigitalPlanning
Request for Information - Digital Telephony
The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply a Digital Telephony Service to Scottish General Practitioner (GP) Practices.
This RFI is not a call for competition and does not form part of any evaluation or award process.
Request for Information - Digital Learning Platform
The purpose of this RFI is to gather information on market capabilities and solutions for a forthcoming procurement exercise, to supply Scottish Government with a new digital learning platform. This RFI is not a call for competition and does not form part of any evaluation or award process.
