We are seeking a modern, future fit software solution to replace the existing Housing Service Charge & Rents system. The new platform must support accurate housing rent and service charge management, provide transparent calculations, and integrate seamlessly across housing, finance, asset and contract management operations. The new system will need to reduce operational risk, eliminate spreadsheet driven processes, and deliver a single, trusted source of truth for property related financial data. The project aims to transform our financial operations by moving from reactive, fragmented data management to a proactive, integrated, and transparent service charge environment. We seek a partner who can provide a scalable solution that ensures regulatory compliance while putting the tenant experience at the heart of our operations.
We are seeking a modern, future fit software solution to replace the existing Housing Service Charge & Rents system. The new platform must support accurate housing rent and service charge management, provide transparent calculations, and integrate seamlessly across housing, finance, asset and contract management operations. The new system will need to reduce operational risk, eliminate spreadsheet driven processes, and deliver a single, trusted source of truth for property related financial data. The project aims to transform our financial operations by moving from reactive, fragmented data management to a proactive, integrated, and transparent service charge environment. We seek a partner who can provide a scalable solution that ensures regulatory compliance while putting the tenant experience at the heart of our operations.
Midland Heart is seeking to procure reward, recognition and benefit technologies to deliver our new reward strategy which underpins our corporate plan, “Tenants at Heart” 2026–2030.
This procurement represents a great opportunity for us to refresh our offer, with key aims of delivering a solution which meets the needs and aspirations and challenges of an ‘always on’ multi-generational workforce, which is friction free, engaging and delivers true value and communication nudges, without sophisticated or administrative heavy back-end requirements.
Solutions should be ideally be a proven, largely “off-the-shelf” solution already in use by other comparable businesses however if suppliers can provide a bespoke solution that meets our IT functionality, quality requirements and provide assurance on the support and maintenance of the system then we would consider this approach also. It must offer a clear and ongoing development plans, incl