Provision of Contact Centre Services to the Legal Aid Agency
The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
The Legal Aid Agency (LAA) is inviting Applicants to submit a Tender for a 2025 Standard Crime Contract (“Crime Contract”) to deliver publicly funded criminal legal aid services from 1 October 2025.
Applicants wishing to deliver criminal legal aid services under a Crime Contract must submit a response to the SQ for 2025 Standard Crime Contracts - Stage 3 and the 2025 Standard Crime Contract ITT - Stage 3.
This application period opens on 01May 2025. The LAA intends that the application period will remain open until on, or around, 30 September 2034, subject to the right of early termination.
It is the Applicant’s sole responsibility to ensure that it submits a Complete Tender before the Tender Deadline.
Before submitting your Complete Tender, please carefully read the Application Guide (AG) for the Crime Contract procurement process. The AG gives information about the procurement process, including how to complete a Tender and when you can expect to receive a decision.
If Applicants are rejected from the procurement process, they will generally be able to submit a new Tender at any point whilst the Application Period remains open.
It is the Applicant’s sole responsibility to ensure its Tender has been correctly completed to fully and properly represents its tender for the 2025 Crime Contract.
View 2-notice timelineLatest notice released 30 Sept 2034
Public SectorTender 2 notices
2025 Standard Crime Contract Stage 3
The Legal Aid Agency (LAA) is inviting Applicants to submit a Tender for a 2025 Standard Crime Contract ("Crime Contract") to deliver publicly funded criminal legal aid services from 1 October 2025.
Applicants wishing to deliver criminal legal aid services under a Crime Contract must submit a response to the SQ for 2025 Standard Crime Contracts - Stage 3 and the 2025 Standard Crime Contract ITT - Stage 3.
This application period opens on 01May 2025. The LAA intends that the application period will remain open until on, or around, 30 September 2034, subject to the right of early termination.
It is the Applicant's sole responsibility to ensure that it submits a Complete Tender before the Tender Deadline.
Before submitting your Complete Tender, please carefully read the Application Guide (AG) for the Crime Contract procurement process. The AG gives information about the procurement process, including how to complete a Tender and when you can expect to receive a decision.
If Applicants are rejected from the procurement process, they will generally be able to submit a new Tender at any point whilst the Application Period remains open.
It is the Applicant's sole responsibility to ensure its Tender has been correctly completed to fully and properly represents its tender for the 2025 Crime Contract.