facilities management contracts

This Contract covers the provision of inspection, servicing, maintenance, repair and associated works for: • Domestic Mobility Lifts and Lifting Equipment, and • Passenger Lifts located within communal residential buildings across London & Quadrant’s property portfolio. These asset groups have distinct operational, technical and risk characteristics: • Mobility equipment supports individual residents, often within their own homes and frequently involving vulnerable users • Passenger lifts serve multiple residents and the wider public, typically operating in high-traffic communal environments where uptime and public safety are critical Contractors are required to deliver a service model that is proportionate, responsive and tailored to each asset type. Contractors shall service and maintain (non-exhaustive): A - Domestic Mobility Equipment • Slings, Bathing Equipment, Electric Beds, Hoists, Platform lifts, Stairlifts, Through Floor Lifts and other domestic lifting / accessibility equipment B - Passenger Lifts • Traction Lifts (geared and gearless), Hydraulic Lifts, Machine Room Less (MRL) Lifts, Firefighting/Fireman's Lifts and Goods Passenger Lifts These assets may vary in: • Age • Manufacturer • Technical Complexity • Usage intensity

This contract covers the statutory servicing, maintenance, remedial works, and associated support services for Active Fire Safety systems across L&Q's North West housing portfolio. The contracts are intended to ensure that all applicable fire safety systems remain compliant, operationally effective, and supported by auditable evidence at all times, thereby contributing to the L&Q's overarching objective of keeping residents, staff and buildings safe. he contracts cover all Active Fire Safety assets installed within the Employer's portfolio, including: • Existing operational stock • New build handovers • Assets transferred into the portfolio during the contract term. Services include: • Planned servicing and maintenance in line with statutory and compliance requirements • Reactive and emergency attendance following faults, failures, or alerts • Out-of-hours response for life-critical systems • Remedial works arising from: o Planned servicing inspections o Reactive reports via L&Q's call centre o Notifications from the Fire Safety Team or Neighbourhood Housing Leads o Fire Risk Assessment (FRA) actions o Other inspection programmes or projects (E.G. EWS1, AOV programmes) Asset servicing frequencies vary by system type and are defined by the applicable British Standard, manufacturer guidance, and L&Q's compliance plan. Asset volumes are indicative and may vary during the contract term. No minimum volume guarantee is provided. Contractors must maintain sufficient capacity to accommodate reasonable portfolio change.