UK Public Sector Contracts & Tenders

This procurement activity is to appoint a specialist supplier to deliver radon monitoring and surveying services across GreenSquareAccord properties. The supplier will provide and install radon monitoring devices, undertake surveys, analyse results, and provide specialist advice and reporting. All labour, equipment and technical expertise required to deliver the service will be supplied by the successful contractor Interested parties may Express Interest in this opportunity via the GreenSquareAccord In-tend supplier portal (https://in-tendhost.co.uk/greensquare) upon which you will receive electronic documentation. Please be aware that once registered on the GreenSquareAccord supplier portal you will be required to upload various mandatory documents before you can submit your tender submission and in addition to the tender documents. Please allow plenty of time to complete the mandatory document(s) upload before the tender return deadline. Clarifications or requests open to 17/09/2026 by 12:00 hours Tender submission deadline (fixed) 24/09/2026 by 12:00 hours

Tender for manged solution for materials supply for the in-house DLO team and wider Departments.

This GreenSquareAccord tender project is for Pest Control and Environmental Services. This tender is being conducted through GreenSquareAccord`s Supplier Portal and all documentation is available via this portal - https://in-tendhost.co.uk/greensquare Submissions must be made via this portal, and all documents required to be uploaded. You will then receive a receipt. Should you have any questions about this contract opportunity, please use the messaging facility on the tender project which will direct your question to the GreenSquareAccord colleague leading this procurement. If you experience technical difficulties accessing or using the Portal, user help is available via the help tab on the portal or alternatively, you may contact the In-Tend Support Desk on 0845 5578079 or by email at [email protected]

GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective forecasting, scheduling, and performance management of customer service agents. The solution will provide a reliable and efficient contact handling environment, enabling customer service agents to manage interactions across multiple channels and teams, delivering end-to-end customer contact management. The platform will be designed with scalability in mind, allowing for future expansion into a fully omni-channel solution. This will incorporate AI-driven capabilities, automation, and chatbot functionality to improve customer experience and operational efficiency. It will also support seamless movement of customers between digital and voice channels while retaining context and customer history, reducing the need for customers to repeat information. Additional capabilities based on the following phased approach, will include implementations that will promote and support, channel shift, social media integration, out-of-hours functionality, self-service via a customer portal, WhatsApp integration, and connectivity to GSA core platforms as required.

GSA requires a scalable, omni-channel contact centre telephony platform that supports inbound and outbound voice services, alongside email and SMS communication. It will also incorporate workforce management capabilities to enable effective forecasting, scheduling, and performance management of customer service agents. The solution will provide a reliable and efficient contact handling environment, enabling customer service agents to manage interactions across multiple channels and teams, delivering end-to-end customer contact management. The platform will be designed with scalability in mind, allowing for future expansion into a fully omni-channel solution. This will incorporate AI-driven capabilities, automation, and chatbot functionality to improve customer experience and operational efficiency. It will also support seamless movement of customers between digital and voice channels while retaining context and customer history, reducing the need for customers to repeat information. Additional capabilities based on the following phased approach, will include implementations that will promote and support, channel shift, social media integration, out-of-hours functionality, self-service via a customer portal, WhatsApp integration, and connectivity to GSA core platforms as required. Business Objectives The key objectives of this initiative are: Phase 1 • Improve customer experience through faster response times and consistent communication across channels • Increase operational efficiency by streamlining agent workflows and automating routine tasks • Enable multi-channel engagement (voice, email, SMS) from a single platform • Provide scalability to support growing customer demand and flexibility as customer contact channels evolve. A modern contact centre should allow interactions to flow between digital and voice channels while retaining context and customer history, reducing the need for customers to repeat information • Implement robust reporting and workforce management capabilities Phase 2 Lay the foundation for omnichannel and AI capabilities, including: • Intelligent routing • Chatbots and virtual assistants • Predictive analytics • Capabilities such as call summaries, agent assist, intent recognition, and sentiment analysis • Introduce additional digital channels and services, including: o Customer self-service portal o Social media channels o Channel switching (movement between channels) o Digital concierge (triage) In Scope / Out of Scope In Scope: • Telephony (Voice) o Inbound call handling o Outbound calling capabilities (manual and automated) o Call routing and queuing o IVR (Interactive Voice Response) o Workforce management • Digital Communication o Email management (inbound/outbound) o SMS/text messaging (inbound/outbound) • Agent Functionality o Unified agent desktop/interface o Call controls (hold, transfer, mute, conference) o Interaction history • Reporting & Analytics o Operational reporting (call volumes, wait times, agent performance, workforce management) • Scalability o A cloud-based or scalable architecture should be implemented to support future growth, ensuring the solution remains evergreen and adaptable to evolving business needs. Out of Scope (For initial phase 1) • Full omnichannel integration (e.g. social media, web chat) • Advanced AI-driven automation (to be considered in future phases) • Complex MRI integration • Advanced speech analytics (beyond reporting) This is required to modernise the service, support hybrid working, improve customer engagement, and reduce estate and operating costs. Estimated budget of £650k inc VAT.

GSA require a supportive Treasury Advisory specialist to provide proactive support to the Treasury function throughout the year. The key elements of this include: - Review and challenge the Financial Plan - Support for annual review of the Treasury Management Policy. - Support for all lender engagements inc credit ratings annual processes. - Provide ad-hoc support and advise identifying areas of risk or strategies to exploit opportunities for GSA. GSA require Investor Relations Support relating to GSA's current public listed (AIM) Bond, and provide support for all aspects of Investor Relations including enquires and engagement. GSA require ESG Reporting Support linked to the Public Bond. GSA is required to produce and publish annual sustainability reporting, this will support end to end review and challenge and some co-creation of the product.