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Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system integration, real-time call logging, call recording, reporting dashboards, business continuity, mobilisation requirements and pricing models. Suppliers will also be invited to demonstrate their systems and explain how their approach could support improved service quality, operational efficiency and the wider digital transformation objectives of ECH. The engagement will be conducted in a transparent and non-discriminatory manner, ensuring that all participating suppliers receive the same information and that no supplier gains an unfair advantage ahead of the formal tender process. Outputs from the engagement will be used to refine the procurement documents, confirm whether the proposed Competitive Flexible Procedure remains the most appropriate route to market, and ensure that the resulting opportunity is attractive, proportionate and deliverable. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Braintree:-Telephone-switchboard-services./W8ZW446MF6 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/W8ZW446MF6
£275,000
Contract value
Electrical Safety Compliance Services Eastlight Housing invites electrical contractors and specialist compliance providers to participate in a Preliminary Market Engagement (PME) exercise for an upcoming procurement opportunity. Eastlight is seeking feedback from the market to help shape the future delivery of its Electrical Safety Compliance Services across its housing portfolio. Services in Scope The proposed contract is expected to include: •Electrical Installation Condition Reports (EICRs) •Portable Appliance Testing (PAT) •Lightning Protection Testing and Certification •Associated remedial works/Voids/Mutual Exchanges •Emergency and out-of-hours response •Resident liaison and access management •Compliance reporting and certification Portfolio The contract will support electrical compliance across approximately: •13,100 domestic properties •600 communal areas •5 commercial/non-domestic properties •26 supported and specialist housing schemes Invitation to Participate Eastlight is inviting interested suppliers to complete a Market Engagement Survey to provide feedback on: •Market capacity and capability •Contract delivery models •Service standards and KPIs •Mobilisation expectations •Digital reporting requirements •Social value opportunities •Innovation and best practice •Risks and challenges affecting service delivery Your feedback will help inform the future procurement strategy and service requirements. Participation in this exercise will not provide any supplier with an advantage in any future procurement process. Who Should Participate? We welcome responses from organisations with experience in: •Social housing electrical compliance •EICR programmes •PAT testing services •Lightning protection testing •Electrical remedial works •Compliance management and reporting How to Participate Interested suppliers are requested to complete the Market Engagement Survey by 6th August 2026 using the Microsoft Forms link below: MS Forms Survey Link: Electrical Safety Compliance Services | Project Reference: EAST1034 – Fill out form Following evaluation of the responses received through this Market Engagement Survey, Eastlight reserves the right to determine the most suitable procurement route to market. Information gathered will be used to help shape the procurement strategy and future service delivery requirements. Eastlight may also use the feedback received to inform the final specification, contract structure, service standards, performance measures, social value requirements and overall procurement approach. We look forward to engaging with the market and working collaboratively to develop a high-quality, compliant, customer-focused electrical safety service.
£3,416,000
Contract value
