UK Public Sector Contracts & Tenders

Blackburn with Darwen Borough Council is looking to procure an Information and Advice Service, as part of its Staying Happy Healthy and Well (prevention) offer. The Information and Advice (I&A) Service will support residents to identify services, groups, and support offers that enable them to maintain their independence. It will support the Council’s strengths-based approach and form a core element of the local prevention offer, supporting individuals to build on their own capabilities and reducing on reliance on statutory services. The aims of the Service are to: • Provide a universal, accessible I&A offer that supports prevention, wellbeing and independence and compliments the Information available on the Council website • Maximise safe diversion of I&A-only demand away from ASC by resolving enquiries at the earliest point and strengthening pathways into community and preventative support. • Deliver a clear, trusted, multi-channel front end for Adults and Health information and advice (hub, telephone and digital). • Sustain a reliable partnership with the provider of the Directory of Services (DoS) platform which will be used by residents and professionals. • Maintain and develop a trusted Safe Trader scheme with transparent standards and feedback loops. • Enable LD&A Partnership Boards to drive learning and improve pathways and information quality. • Progress “tell your story once” and seamless handovers through shared systems ambition and agreed data-sharing approaches. This list is not exhaustive and further information can be found within the Invitation to Tender (ITT) documentation.

Blackburn with Darwen Borough Council is looking to procure an All-Age Carers Service, as part of the Council's updated Staying Happy Healthy and Well (prevention) offer. The aim of the All Age Carers Service is to provide a comprehensive offer of support - including groups, activities, guidance and interventions - to those who have caring responsibilities for someone in Blackburn with Darwen. This will be available to carers of all ages, including young carers (5-15 years); young adult carer (16-18 years), and adult carers (18+ years). The Provider of this Service would be expected to deliver a service that: • Enables early identification of carers, including carers who may not recognise themselves as carers. • Provides clear Information, Advice and Guidance (IAG) through digital and non-digital routes, using accessible formats and appropriate translation support. • Delivers tailored preventative support that supports wellbeing, confidence, independence, and reduced isolation. • Strengthens partnership pathways across health, education, social care, and voluntary/community partners to improve joined-up support. • Supports financial wellbeing through benefits, maximisation and appropriate referral/signposting to specialist advice routes where required. • Uses co-production so the service is shaped by lived experience and improves continuously. This list is not exhaustive and further information can be found within the Invitation to Tender (ITT) documentation.