Planned Preventative Maintenance (PPM), Reactive Repair, Emergency Call-Out, and Installation Services for assets including but not limited to: o Instrument Control Panels o Sewage/ Drainage Pumps Submersible o Sewage/ Drainage Pumps Dry Well o Water Booster Pumps o Grease Traps and Cess Pits Tankering Services - Including removal and disposal of effluent in accordance with all relevant waste management regulations. Temporary Pumps - The contractor shall provide, install, operate, and maintain temporary pumping solutions, proactively proposing their use where it delivers a demonstrable commercial benefit to Anchor, particularly as a cost-effective alternative to tankering. Asset Capture - Initial survey and ongoing maintenance of an asset register for all in-scope equipment, including condition reporting and recommendations. Please Follow the link below to see our open opportunities https://anchor.my.site.com/s/Welcome
Design and Installation of Sprinkler System at Patching Lodge
Anchor are intending to source a contractor for the Design and Installation of a Sprinkler System at Patching Lodge. Patching Lodge is located at Park Street, Brighton, East Sussex, BN2 0AQ. Anchor are currently exploring potential options and routes to market.
The media agency shall work with Anchor to effectively plan, buy, monitor and report offline and online media for its Group product portfolio. Products and services to include care homes, rental housing, new housing for sale, and staff recruitment, plus any other business services where required.
The media agency shall work with Anchor to effectively plan, buy, monitor and report offline and online media for its Group product portfolio. Products and services to include care homes, rental housing, new housing for sale, and staff recruitment, plus any other business services where required.
Overview: the provision of integrated offline and online media buying services for the Anchor Hanover Group.
Deliverables: the media agency shall work with Anchor to effectively plan, buy, monitor and report offline and online media for its Group product portfolio. Products and services to include care homes, rental housing, new housing for sale, and staff recruitment, plus any other business services where required.
Channel selection and management - all advertising channel activity must by optimised towards sales and occupancy targets. While other metrics are important, the primary KPI is always the volume/quality of leads fed into and through the marketing funnel.
Market understanding - the agency is required to support Anchor in using effective insight, audience understanding and competitor analysis to target and position products and services to the most appropriate demographics.
Reporting platform requirements - the agency shall, at a minimum, meet the following reporting platform requirements:
- provide, maintain and manage a 'live' online reporting platform (dashboard) that combines performance for all media channels in one place with full access provided to Anchor;
- provide for and support all call tracking requirements, accurately monitoring telephone lead generation;
- support all tracking across the Anchor website;
- support all tracking in Google Analytics.
Local offline media requirements - the majority of offline media buying is required at a local and hyperlocal level. For care and housing products, most new residents come from within a 5-10 mile radius of the location which, to avoid media wastage, requires advertising strategy and planning at a hyperlocal level. While local/hyperlocal offline media buying only makes up around 15-20 per cent of overall media spend, the agency is expected to suggest and secure opportunities to meet this requirement, and to buy space.
Recruitment requirements - the agency is required to understand the recruitment sector, and to have specialist in-house recruitment expertise, providing media buying services across our product and job portfolio and to create targeted recruitment campaigns, by understanding our demographic, to ultimately attract and retain talent against targets. Anchor has over 10,000 staff, the majority of who work in our care homes where the voluntary annual turnover is around 30%.
Anchor Hanover are looking for an outsourced partner to provide temporary staff across c121 Care Homes as and when required.
This tender is for a Neutral Vendor only solution and NOT a Master Vendor or local agencies. If you are a not a Neutral vendor then please feel free to contact your preferred Neutral Vendor to partner with.
The ITT will be one lot only and will cover the following roles - Healthcare Assistant; Team Leaders; Housekeeper & all Catering roles
The contract duration will be an initial 3 years duration with an option to extend for up to a further 2 years (3 years 1+1).
This will be a restricted procedure and the SQ and ITT will be run at the same time.
The supplier will have to complete both the SQ and the ITT and submit at the same time.
Anchor will score all SQ responses and will shortlist the top 5 highest scoring suppliers that will be invited to the ITT stage. Anchor will only score the top 5 suppliers ITT responses.
Anchor will reserve the right to moderate the scoring after presentation (the presentation brief will be for the suppliers to bring to life their written ITT submission).
To register on Anchor e-sourcing platform before the tender goes live, please visit the following link:
https://anchor.my.site.com/ProSpend__eSourcing_Community_Registration?locale=uk
Once the opportunity goes live ( 3rd Feb 2025) you will be able to join the opportunity via the following link : https://anchor.my.salesforce-sites.com/?searchtype=Projects
The tender will go live on 3rd Feb 2025, however you wont be able to see any documentation until this date.
Anchor Hanover Group - Temporary Agency Staff (Care Homes)
Anchor Hanover are looking for an outsourced partner to provide temporary staff across c121 Care Homes as and when required.<br/><br/>This tender is for a Neutral Vendor only solution and NOT a Master Vendor or local agencies. If you are a not a Neutral vendor then please feel free to contact your preferred Neutral Vendor to partner with.<br/><br/>The ITT will be one lot only and will cover the following roles - Healthcare Assistant; Team Leaders; Housekeeper & all Catering roles
Electrical Testing and Associated Remediation Works
Provision of Electrical Testing, Remedial Works, and PAT Testing
We, Anchor Hanover Group, are seeking suitably qualified contractors to deliver Electrical Testing, Remedial Works, and Portable Appliance Testing (PAT) across our diverse property portfolio. This includes services for residential properties, care properties, and communal areas, supporting our commitment to safety, compliance, and maintaining high standards across all sites.
Key requirements include:
Ensuring compliance with statutory and regulatory standards.
Delivering accurate and comprehensive testing and reporting.
Providing effective and timely remedial works to maintain functionality and safety.
Offering a reliable and efficient service that minimises disruption to our residents and operations.
We encourage interested parties to express their interest via the link provided in this notice and complete the relevant pre-market engagement questions.
Further details, including the procurement process and timeline, will be outlined in future Notice's.
Link: https://anchor.my.site.com/s/Welcome
Total Contract Value is estimated at £26,000,000
Term: 10 years (Initial Term and options to be confirmed)
Provision of Electrical Testing, Remedial Works, and PAT Testing<br/>We, Anchor Hanover Group, are seeking suitably qualified contractors to deliver Electrical Testing, Remedial Works, and Portable Appliance Testing (PAT) across our diverse property portfolio. This includes services for residential properties, care properties, and communal areas, supporting our commitment to safety, compliance, and maintaining high standards across all sites.<br/> <br/>Key requirements include:<br/>Ensuring compliance with statutory and regulatory standards.<br/>Delivering accurate and comprehensive testing and reporting.<br/>Providing effective and timely remedial works to maintain functionality and safety.<br/>Offering a reliable and efficient service that minimises disruption to our residents and operations.<br/>We encourage interested parties to express their interest via the link provided in this notice and complete the relevant pre-market engagement questions.<br/> <br/>Further details, including the procurement process and timeline, will be outlined in future Notice's.
This Prior Information Notice is not a call for competition but is an opportunity to express an interest.<br/><br/>Anchor Hanover is seeking a service provider for the provision of Garden Maintenance Services at Woodside Square, Muswell Hill, London, N10 3EW.
Anchor's main corporate telephony service was implemented in 2013, it is a physical Cisco
platform owned by Anchor but hosted and fully managed by a 3rd party.
This project seeks to retire our existing Cisco platform, simplify all other connection types
and remove any dependencies on PSTN infrastructure by introducing a single "corporate"
telephony platform based on Microsoft Teams. This project will also identify and implement a new solution for care home colleagues and residents and other sites where communal phones are used, this solution would ideally share the same Teams solution. We are aware that this has various implications so are looking for innovative and simple solutions to this nuance of our requirements.
Responses to this RFI will help us to identify likely solutions and assist in shaping our future tender specification, based on our existing requirements and guidelines which are included in the main RFI documentation.
Tenders or requests to participate must be submitted electronically via:
https://anchor.my.site.com/s/Welcome
Anchor’s main corporate telephony service was implemented in 2013, it is a physical Cisco platform owned by Anchor but hosted and fully managed by a 3rd party.<br/><br/>This project seeks to retire the Cisco platform, simplify all other connection types and remove any dependencies on PSTN infrastructure by introducing a single “corporate” telephony platform based on Microsoft Teams.
Supply & Installation of Flooring and Associated Works
This Prior Information Notice is not a call for competition but is a market engagement exercise.<br/><br/>Anchor Hanover Group are seeking expressions of interest from Contractors for the Supply & Installation of Flooring and Associated Works.<br/><br/>If you are interested in expressing an interest in this opportunity, please register on our eProcurement portal by following the link below:<br/> <br/>https://anchor.my.site.com/s/Welcome
The site is located in South Hampshire and the project is to remediate defects in five blocks of residential flats following the initial discovery of water ingress. Each block varies from 3 to 5 stories high and accommodates 50 residential units and will be vacant at the time the works are undertaken. The site is currently under full investigation and survey work to all blocks including MEP service audits. Following completion of this phase a remediation strategy, budget, procurement and programme options will be developed to remediate all blocks.
We are keen to engage with interested contractors with experience of such work, who have an established presence in the region and a suitable supply chain, to seek opinions on the most suitable procurement and contracting approach for such work.
We are the largest provider of specialist Housing and Care for older people in England. We are run "not-for-profit," with a strong balance sheet. We have almost 1,700 sites in England including more than 120 care homes. We provide over 55,000 homes for older people including over 5,000 people in our residential care properties. We look to the future, with an ambitious plan to build 5,700 new homes over the next 10 years. We operate a large portfolio of communal heating systems and heat networks across more than 600 locations in England, serving over 20,000 customers.
Ahead of a project to identify a long-term solution for the provision of a boiler management supervisor software solution for our heat networks, we are requesting interested parties take part in our RFI.
We have several projects coming up soon and we would like to understand the market in more detail in terms of services you offer, indicative rates, geographical areas you cover and project capacity.
PP42 Anchor Partnership Contract North East - Planned Works and Responsive Repairs
Anchor is Englands biggest provider of housing to older people. With 1,700 locations and approximately 60,000 customers, our Property team deliver Responsive Repairs and Planned Works across all our locations in England.
Anchor are looking to develop a Partnership with an Organisation in the North East of England to deliver our Planned Works and Responsive Repairs in the Region. We are looking at new, alternative and innovative delivery models for our 176 locations in the area. Our presence in the North East covers approximately 5,800 dwellings/beds across 176 locations. Details of the geographical locations are provided in the attached file.
The scope of works covers approximately 15,000-20,000 repairs per annum across our North East Locations equating to around ?2.6m. Our Planned Works programme in the North East has historically been in the region of ?3-4m per annum.
Anchor is Englands biggest provider of housing to older people. With 1,700 locations and approximately 60,000 customers, our Property team deliver Responsive Repairs and Planned Works across all our locations in England.
Anchor is looking to issue a number of contracts to deliver its planned works, responsive repairs and void works across its portfolio of properties in England. The scope of works covers approximately 140,000 repairs and planned works, ?53m, to a combined value of ?78m per annum across all our Locations. Regional Lots and trade specific lots are to be confirmed.
We invite interested Contractors to attend our Market Engagement day on 14th March 2023 - further details are available by registering below.
AHG_000464 - Microsoft Dynamics CRM Development and Support Partner (CS161)
We are looking to go to market for a Dynamics CRM Development partner to work alongside our internal Software Development, Dev Ops, QA, and Data Engineering teams to deliver on defined pieces of work within fixed time frames and set deliverables against either a fixed price or time and materials contract.
The same organisation should be able to provide ongoing support and maintenance under a managed service statement of works with associated SLA?s etc.
The first deliverable from this partnership will be a Case Management process and workflow within Dynamics serving Anchor?s Customer Centre addressing Housing Complaints and Anti-Social Behaviour.
It is anticipated this will be a 3+1+1 year contract.
Total value is unknown at this stage and will depend on the deliverables for each project.
Anchor has a proven track record of consistent revenue and profit delivery, is rated G1/V1 by the Regulator of Social Housing, and A+ (stable) by Standard & Poors. We are working towards our strategic plan to provide more, and better, housing for older people; more opportunities for colleagues; more influence for customers; and to be more efficient. We plan to build 5,700 affordable and energy efficient homes over 10 years, and to grow our Care home portfolio to a maximum of 140 homes over the medium to long term, underpinned by efficiency improvements and synergy savings across the organisation.
We are seeking proposals to transform our banking processes.