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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Pipeline / planning |
| Buyer: | Anchor Hanover Group |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Planned |
| Estimated Value (ex. VAT): | £1 |
| Release Date: | 6 June 2022 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-034316 |
| Notice Reference: | 015472-2022 |
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We are looking to go to market for a Dynamics CRM Development partner to work alongside our internal Software Development, Dev Ops, QA, and Data Engineering teams to deliver on defined pieces of work within fixed time frames and set deliverables against either a fixed price or time and materials contract. The same organisation should be able to provide ongoing support and maintenance under a managed service statement of works with associated SLA?s etc. The first deliverable from this partnership will be a Case Management process and workflow within Dynamics serving Anchor?s Customer Centre addressing Housing Complaints and Anti-Social Behaviour. It is anticipated this will be a 3+1+1 year contract. Total value is unknown at this stage and will depend on the deliverables for each project.
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