To procure a qualified supplier for the Property Safety Maintenance Contract at Grace House a high rise, with a total of 13 storeys and an underground car park in Northwest London
The procurement will focus on ensuring full compliance with statutory obligations (e.g., Fire Safety, Water Hygiene, Electrical Testing), enhancing operational resilience, and delivering value for money
Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements.
As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services.
Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently.
Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations.
The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the
TSA.
Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.
Chartered Institute of Housing (CIH) Level 4 & Level 5 Professional Qualifications Training Provider Framework (Light Touch)
Aster seeks to appoint qualified Providers to deliver CIH-recognised housing qualifications at Level 4, Level 5, and associated top-up modules. These qualifications are aligned with the Competence and Conduct Standard under the Social Housing Regulation Act 2023.
The Social Housing Regulation Act, 2023, mandates that all “relevant managers” defined as senior housing executives and senior housing managers must hold or be actively working toward (within a three-year transition period) professional qualifications that meet the Institute for Apprenticeship and Technical Education (IATE) occupational standards for Senior Housing and Property Management.
Specifically:
•Senior Housing Executives: Foundation Degree in Housing (CIH) or Level 5 Diploma
•Senior Housing Managers: Level 4 Certificate in Housing
To meet these requirements, Aster proposes establishing a Flexible Framework (under Light Touch Regime) of approved training providers capable of delivering CIH-approved qualifications at scale, on demand, and through diverse pathways.
This approach ensures adaptability to individual learning needs and organizational priorities.
PLEASE USE THIS LINK TO ACCESS TENDER DOCUMENTS: https://in-tendhost.co.uk/aster/aspx/ProjectManage/654
View 2-notice timelineLatest notice released 29 Jun 2026
Private SectorPlanning
Development Contractors Framework 2028-33
The procurement will cover arrangements for the delivery of new build construction activities across a geographically diverse footprint centring on Hampshire, Dorset, Wiltshire and Somerset and including London, Devon and Cornwall along with extended operational areas such as Oxfordshire, West Sussex, and Gloucestershire.
The procurement will cover the provision of external decoration works. Delivery of the requirements will be across a geographically diverse footprint centring on Hampshire, Dorset, Wiltshire and Somerset and including London, Devon and Cornwall along with extended operational areas such as Oxfordshire, West Sussex, and Gloucestershire.
Projects Framework - Major & Minor Works (Consultants & Contractors) 2027-30
The procurement will cover arrangements for the delivery of major projects, minor works projects and associated consultancy services, over a 3 year term
Building Repair and Maintenance 2027_CAS-01062-Z8X5F5
The procurement will cover arrangements for the delivery of building repair and maintenance works including but not limited to responsive repairs (including 24/7 emergency call out provision), void works, works related to the prevention of condensation and mould along with more extensive reactive repair works arising from day to day repairs across the Aster Group. The arrangements will operate in conjunction with Aster's in-house Direct Labour Organisation (DLO) and be delivered across a geographically diverse footprint centring on Hampshire, Dorset, Wiltshire and Somerset and including London, Devon and Cornwall along with extended operational areas such as Oxfordshire, West Sussex, and Gloucestershire.
The procurement will cover arrangements for the undertaking the servicing, testing and inspection along with breakdown repairs of mechanical and electrical installations within Aster Group's properties with some elements being delivered in conjunction with Aster's in-house Direct Labour Organisation (DLO). Delivery of the requirements will be across a geographically diverse footprint centring on Hampshire, Dorset, Wiltshire and Somerset and including London, Devon and Cornwall along with extended operational areas such as Oxfordshire, West Sussex, and Gloucestershire.
Services may include but are not limited to:
Heating Servicing & Repair (including Renewables)
Electrical Testing & Inspection
Commercial Heating Servicing & Repair
Radon
Lightning Conductors Testing, Inspection & Repair
Street Lighting (columns & bollards)
Emergency Systems (fire panels/dry risers/AOV's/sprinklers etc.) Servicing & Repairs
Bell Testing
Emergency Light Repairs
TV System Maintenance & Repairs
Air Conditioning Servicing & Repairs
Lifts & lifting Equipment, Baths & Beds - Servicing, Maintenance & Repair
Aster Group is undertaking a pre-market engagement exercise in relation to a proposed procurement for the servicing, maintenance, repair and associated remedial works for lift and lifting equipment assets across its operational regions.
The purpose of this engagement is to:
• gauge overall market interest in the opportunity
• understand likely bidder appetite by lot
• assess supplier capacity and regional coverage
• inform the final procurement structure and lotting approach
• identify any barriers to participation or delivery risks.
Please note:
• This exercise does not form part of a formal procurement process and is not a call for competition.
• Participation in this exercise will not confer any advantage or disadvantage in any future procurement process.
• Section 20 of the Landlord and Tenant Act 1985 Stage 1 consultation has already been completed based on the current draft specification and therefore only limited amendments to the scope/specification are anticipated.
• The Authority reserves the right to amend the proposed procurement and lotting strategy following completion of this engagement exercise.
The proposed service specification is attached in Appendix A.
Please submit responses to the Pre-Market Engagement Questionnaire though In-tend by 12 noon on Friday 5th June 2026.
The procurement will cover arrangements for the delivery of estates services including but not limited to cleaning, window cleaning, pest control, tree surveys and tree surgery along with grounds maintenance, playgrounds and soft landscaping across the Aster Group with some elements being delivered in conjunction with Aster's in-house Direct Labour Organisation (DLO). Delivery of the requirements will be across a geographically diverse footprint centring on Hampshire, Dorset, Wiltshire and Somerset and including London, Devon and Cornwall along with extended operational areas such as Oxfordshire, West Sussex, and Gloucestershire.